I have found if you are upgrading tsm 3.7.1.0 to 3.7.2.01 for example you
have to stop the schedule service prior to the install other wise the
client may not work right after the install
Sean Duffy
Network Analyst
Alcatel Canada, TA
mailto:Sean.Duffy AT tas.alcatel DOT ca
Daffy duck
<switchback60@HO To: ADSM-L AT VM.MARIST DOT EDU
TMAIL.COM> cc:
Sent by: "ADSM: Subject: Re: NT client 3.7.2.0
installation
Dist Stor
Manager"
<[email protected]
T.EDU>
09/02/00 06:06
PM
Please respond
to "ADSM: Dist
Stor Manager"
Eric,
The message "Severe: The service
>cannot be installed due to an unknown error".
sounds bad. I can go to Tivoli.com and use the knowledge base to look that
message up. My gut instinct says to check what is "running" at the time of
install. Microsoft will tell you that 3rd party programs running may
interfere with installations, that is what I bet is occuring. 1) did you
uninstall Antivirus like Norton or Dr Solomon. 2) any other 3rd party apps
that monitor, besides Dr. Watson.
Sam.
>From: Eric Tang <tangeric AT HK1.IBM DOT COM>
>Reply-To: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
>To: ADSM-L AT VM.MARIST DOT EDU
>Subject: NT client 3.7.2.0 installation
>Date: Sat, 2 Sep 2000 16:43:23 +0800
>
>Hi all,
>
>I am installing TSM NT client 3.7.2.0 to NT4.0 SP5 for customer today.
>During installation, there are a few problems:
>1) During installation, there are two prompts of "Severe: The service
>cannot be installed due to an unknown error".
>2) I uninstall TSM client, and reboot machine. Reinstall TSM client got
the
>same two prompts of error.
>3) I skip these errors and finished installation. in command line, run
dsmc
>archive (or inc) on a small file (dsm.opt) Dr watson: dsmc.exe Exception:
>access violation (0xc0000005) Address 0x0047b1cb
>4) In GUI, archive a file, there is ANS5148W message found in dsmerror.log
>as below.
>The node is newly registered on TSM server (AIX TSM3.7.3.0) and I don't
why
>there is such an message.
>
>ANS5148W The server needs to do a one-time conversion of your archive data
>before you can continue.
>This operation may take a long time, and cannot be canceled once it has
>started.
>Are you willing to wait for the conversion to complete?
>
>5) I reply this message and archive on GUI works OK. Retrieve is also OK.
>6) From "Services" in "Control panel", found that "Client Acceptor" &
>"Remote Client Agent" are installed but not
>"Central Scheduler Service".
>7. Perform "dsmctuil installl scheduler" and scheduler service install OK.
>8. In TSM Server, Define schedule to selective backup a small file on NT
>client, scheduler is running OK and the file is backup.
>
>Question:
>1) how to determine what is the "service" cannot be installed. Does TSM
>install the 3 services "CAD, Scheduler, Remoteagent" by default, if so,
>will it be an indicator on scheduler installation error?
>2) why command line got Dr watson but not GUI or scheduler?
>3) The node is newly created on server, why is there ANS5148W message?
>4) MS Exchange & Arcserve (evaluation copy) are installed on the NT box,
>any conflict to TSM? (although I don't think there is)
>
>dsm.opt
>
>COMMMETHOD TCPIP
>TCPSERVERADDRESS 172.20.77.1
>TCPPORT 1500
>Compression Yes
>* CHAngingretries 0
>tcpclientaddress 172.20.68.3
>tcpclientport 1501
>schedmode prompted
>* schedmode polling
>* querysch 1
>nodename n7007hmx
>password n7007hmx
>
>
>Thank you in advance.
>
>Regards,
>Eric Tang
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