We use Datalink for our NetBackup support and I can't recall a case that I've 
filed with them that I wasn't completely satisfied with their support.  They're 
very knowledgeable about the product, and quite a few have experience outside 
of just NetBackup (unix, switches, data domain, etc).

For the record we have several environments using NetBackup with Solaris and 
Windows both.  We also utilize NDMP, Data Domain Restorers with VTL 
configurations (about to implement replication), NetApp filers, LTO2 and 3 
libraries (Quantum and Storagetek), and Cisco and Brocade SAN switches.  I've 
been able to rely on Datalink to help with all of our environments and 
appliances at one point or another, and they've always been able to deliver.  I 
highly recommend them for support.

-ray

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