Our environment uses Datalink for support on Netbackup, our Protectier VTL and 
our STK L700 tape library.  For the most part support is like that with any 
other 3rd party vendor.  Sometimes you get a good technician and sometimes you 
get a bad one.  

I should also note though that some of the technicians that work for Datalink 
support use to work at Symantec in Netbackup support.  If you get one of them 
you are lucky since they really know what they are talking about.

How do I know this?  I use to work at Symantec in Netbackup support as well.

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