hi liang,

with sla, do you mean SERVICE LEVEL AGREEMENT ?

in case of that you have to check in your company for this information.

cheers ramazan

-----Original Message-----
From: heliang AT neusoft DOT com [mailto:heliang AT neusoft DOT com] 
Sent: Thursday, January 29, 2004 8:49 AM
To: Veritas-bu
Subject: [Veritas-bu] SLA



 Hi all

I am a freshman at the aspect of pre_sale .obtain my customers requirement 
related backup nt server on a daily and exchange server incrementally,and all 
data must be restored in twelve hours. what sla should be used ?general use lab 
systems$B!"(Jproduction systems or desktop unix workstation ?what is sla?I am 
puzzled....

Any ideas be greatly appreciated.


Liang He 
1/29/2004









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