We're using DC with OTM. Even if it were such an issue though the fact that
they are the same files every time after the patch installation, but the set
of filles is different with each installation of the patch on the same
system, makes it a very very odd issue.

> -----Original Message-----
> From: Ryan Anderson [mailto:Ryan.Anderson AT udlp DOT com]
> Sent: February 1, 2002 11:31
> To: veritas-bu AT mailman.eng.auburn DOT edu; Jason.Ahrens AT telus DOT com
> Subject: RE: [Veritas-bu] Error code 1; failure reading file.
> 
> 
> I don't know if this helps, but with NBU BusinessServer OTM support is
> an additional license purchase (with DC its included). If you 
> don't have
> this it *may* be causing some of your problems.
> 
> RCA
> 
> --
> Ryan C. Anderson
> Unix Administrator
> United Defense L.P.
> desk   763.572.6684
> pager 952.235.9936
> 
> >>> Jason Ahrens <Jason.Ahrens AT telus DOT com> 02/01/02 10:25AM >>>
> Great! I'm not the only one having this problem. I didn't 
> think I could
> be.
> 
> I have calls open with both Veritas and Microsoft about this problem.
> So far
> no one has been able to figure out anything.
> 
> Here's what I do know:
> 
> 1) We have a flat system: NT4, SP6a, IIS, NetBackup client - Backup
> successful
> 2) We apply Microsoft rollup patch Q299444i.exe and these problems
> start
> happening, always the same files.
> 3) We back out the patch, the problem goes away.
> 4) We reinstall the patch, these problems come back, but *different*
> files
> than before. (ie: the missed files are consistent across and given
> installation of the patch, but change with each installation)
> 
> If you are using that rollup patch (or any of the hotfixes within it)
> could
> you let me know which ones? It might help us in figuring out what's
> wrong.
> We can duplicate this behaviour on demand with 100% certainty, but
> apparently neither Microsoft nor Veritas has success in duplicating
> it.
> 
> Jason
> 
> > -----Original Message-----
> > From: Kenneth Lund [mailto:kenneth.lund AT opensystems DOT no] 
> > Sent: January 31, 2002 09:37
> > To: veritas-bu AT mailman.eng.auburn DOT edu 
> > Subject: [Veritas-bu] Error code 1; failure reading file.
> > 
> > 
> > Hi guys!
> > 
> > I'm having some problems with a client which allways return a 
> > status code 1.
> > The server i a NT4/sp6 machine and the client a win2k. OTM is 
> > installed,
> > with default settings. I'm running Netbackup Business server 
> > 3.4, with no
> > patches installed.
> > The problems log show:
> > 
> > from client nt351: ERR - failure reading file: 
> > C:\WINNT\system32\jgaw400.dll
> > (WIN32 5: Access is denied. )
> > from client nt351: ERR - failure reading file: 
> > C:\WINNT\system32\jgsh400.dll
> > (WIN32 5: Access is denied. )
> > from client nt351: ERR - failure reading file:
> > C:\WINNT\system32\Macromed\Flash\swflash.ocx (WIN32 5: Access 
> > is denied. )
> > from client nt351: ERR - failure reading file:
> > C:\WINNT\system32\mui\0409\hhctrlui.dll (WIN32 5: Access is denied.
> )
> > Error       1       backup of client nt351 exited with status 1 
> > (the requested operation
> > was partially successful)
> > 
> > It's always the same 4 files that Netbackup will not backup. 
> > It looks to me
> > that the files are locked by some process. I thought the OTM 
> > would handle
> > that, but...
> > 
> > I could offcourse exlude the files, but my customer don't 
> > think much of that
> > idea. Any tips??!?!?
> > 
> > Best Regards
> > 
> > Kenneth Lund
> > Open Systems Technologies AS
> > Gml. Drammensvei 48
> > 1369 Stabekk
> > Norway
> > Tlf: +47 67111856  Mob: +47 97684049
> > 
> > 
> > _______________________________________________
> > Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT edu 
> > http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu 
> > 
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