Go into the HP bios and disable ASR. Seriously. The ASR timeout has been an
issue on many machines that push the IO. This is a known issue with HP.
There is a watchdog timer in the bios and when it doesn't get it's hello, it
reboots the server. You can try to run the very latest HP Support Pack
(8.20) which just came out, but I'd recommend just say no to ASR.

----
Matthew Huff       | One Manhattanville Rd
OTA Management LLC | Purchase, NY 10577
http://www.ox.com  | Phone: 914-460-4039
aim: matthewbhuff  | Fax:   914-460-4139



> -----Original Message-----
> From: EMC NetWorker discussion [mailto:NETWORKER AT LISTSERV.TEMPLE DOT EDU]
> On Behalf Of stancole
> Sent: Monday, April 06, 2009 11:39 AM
> To: NETWORKER AT LISTSERV.TEMPLE DOT EDU
> Subject: [Networker] Networker server experiencing frequent unexpected
> reboots
>
> I am throwing this out there to see if anyone can come up with
> something else to try.  I have been using Networker on Windows 2003 for
> about 3 years and have been experiencing these unexpected reboots for
> most of that time.  There was a period of about 8 months last year that
> it didn't reboot.  It has always been on HP hardware, started on a
> DL580 G1, then moved to a different DL580 G1.  Then we bought a new
> DL360 G5 and the problem has continued.  There are no dumps being
> created by Windows and very little to no info being reported by
> anything at all.  I have had EMC support review the logs numerous times
> and they can't find anything.
>
> I currently have 7.4.4 networker, there are 2 data domain 530's
> replicating to a different site.  I have an EDL that is fiber connected
> and a i500 for off-site tapes.  The only real consistency is that the
> times the reboots happen generally coincide with the fiber connected
> devices being in use.  I am using dual QLogic fiber cards into a dual
> McData fiber switch configuration the zoning is setup so the networker
> server, EDL  and i500 are all in their own zone.
>
> This is the latest Error Code:
> Error code 0000009c, parameter1 00000000, parameter2 808977a0,
> parameter3 a2000000, parameter4 8c010400.
>
> The system has rebooted from a Automatic Server Recovery (ASR) event.
>
> User Action
> Determine the nature of the Automatic Server Recovery (ASR) event, and
> take corrective action.
>
> WBEM Indication Properties
> AlertingElementFormat: 0 0 (Unknown)
> AlertType: 5 0x5 (Device Alert)
> Description: "The system has rebooted from a Automatic Server Recovery
> (ASR) event."
> EventCategory: 16 0x10 (System Power)
> EventID: "1"
> ImpactedDomain: 4 0x4 (System)
> IndicationIdentifier: "{EC711C9B-8759-4031-8F3D-8AD3550176B4}"
> IndicationTime: "20090405172421.308000-300"
> NetworkAddresses[0]: "192.168.190.119"
> OSType: 69 0x45 (Microsoft Windows Server 2003)
> OSVersion: "5.2.3790"
> PerceivedSeverity: 5 0x5 (Major)
> ProbableCause: 111 0x6f (Timeout)
> ProbableCauseDescription: "ASR Reboot Occurred"
> ProviderName: "HP Recovery"
> ProviderVersion: "2.1.0.0"
> RecommendedActions[0]: "Determine the nature of the Automatic Server
> Recovery (ASR) event, and take corrective action."
> Summary: "ASR reboot occurred"
> SystemCreationClassName: "HP_WinComputerSystem"
> SystemFirmwareVersion[0]: "2008.11.02"
> SystemFirmwareVersion[1]: "2008.09.29"
> SystemGUID: "34333231-3535-5355-4d36-343930394732"
> SystemModel: "ProLiant DL360 G5"
> SystemName: "nsrsvr001.scriptpro.com"
> TIME_CREATED: 128834438693112905 0x1c9b63d4923cc49
>
>
> But they vary and more often than not, there is no error code at all.
>
> If anyone has anything that might help it would be greatly appreciated.
> I am at the end of my rope with this thing.
>
> +----------------------------------------------------------------------
> |This was sent by scole AT scriptpro DOT com via Backup Central.
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