NAS NDMP Backup Failure: IC49683

Hello everyone,

I am receiving the following error messages for some of our NDMP backups.
It looks like this is occurring on filesystems that have not had any data
change since the last differential backup. (Fulls run ok.)  The TSM server
is 5.2.7.1 on AIX 5.3.  Our NAS is a Celerra NS704G at 5.5.25.2.

I believe this is a known issue with IC49683, but I do not see when it is
fixed.  Does anyone have any ideas/suggestions on where I can look?  I do
not see this referenced in the most recent 5.3.4.0 releases.  Thank you in
advance!

Date/Time             Message
--------------------
----------------------------------------------------------
01/09/07 08:11:01     ANR0984I Process 1217 for BACKUP NAS (DIFFERENTIAL)

                       started in the BACKGROUND at 08:11:01. (SESSION:
68741,
                       PROCESS: 1217)
01/09/07 08:11:01     ANR1064I Differential backup of NAS node
NAS_SERVER_2,
                       file system /home2/home2dir4, started as process
1217 by
                       administrator LIDDZXL. (SESSION: 68741, PROCESS:
1217)
01/09/07 08:11:01     ANR0609I BACKUP NODE started as process 1217.
(SESSION:
                       68741, PROCESS: 1217)
01/09/07 08:11:41     ANR8337I NAS volume N00401 mounted in drive LTO2-5

                       (c64t0l0). (SESSION: 68741, PROCESS: 1217)
01/09/07 08:11:41     ANR0513I Process 1217 opened output volume N00401.

                       (SESSION: 68741, PROCESS: 1217)
01/09/07 08:13:26     ANR9999D asalloc.c(4923): ThreadId<224> Attempt to
apply
                       zero-length archival segment. Callchain of previous

                       message: 0x0000000100017e90 outDiagf <-
0x00000001002ef2
                       5c AsApplySeg <- 0x00000001003f9b8c ssStoreRemote
<-
                       0x00000001003f2888 AfStoreRemoteThread <-
0x000000010000
                       80c4 StartThread <- 0x09000000004042f8
_pthread_body <-
                       (SESSION: 68741, PROCESS: 1217)
01/09/07 08:13:26     ANR9999D asalloc.c(4924): ThreadId<224> transOp=5,

                       srcPoolId=0, srcStrategy=-1, srcNumSegs=0.
Callchain of
                       previous message: 0x0000000100017e90 outDiagf <-
                       0x00000001002ef280 AsApplySeg <- 0x00000001003f9b8c

                       ssStoreRemote <- 0x00000001003f2888
AfStoreRemoteThread
                       <- 0x00000001000080c4 StartThread <-
0x09000000004042f8
                       _pthread_body <-  (SESSION: 68741, PROCESS: 1217)

01/09/07 08:13:26     ANR9999D asalloc.c(4934): ThreadId<224>
snkPoolId=27,
                       snkNumSegs=0, totalSize=0.0. Callchain of previous

                       message: 0x0000000100017e90 outDiagf <-
0x00000001002ef3
                       14 AsApplySeg <- 0x00000001003f9b8c ssStoreRemote
<-
                       0x00000001003f2888 AfStoreRemoteThread <-
0x000000010000
                       80c4 StartThread <- 0x09000000004042f8
_pthread_body <-
                       (SESSION: 68741, PROCESS: 1217)
01/09/07 08:13:26     ANR9999D asalloc.c(4943): ThreadId<224>
procNum=1217,
                       transBufSize=0, wrCount=0. Callchain of previous
message:
                       0x0000000100017e90 outDiagf <- 0x00000001002ef3a8

                       AsApplySeg <- 0x00000001003f9b8c ssStoreRemote <-

                       0x00000001003f2888 AfStoreRemoteThread <-
0x000000010000
                       80c4 StartThread <- 0x09000000004042f8
_pthread_body <-
                       (SESSION: 68741, PROCESS: 1217)
01/09/07 08:13:26     ANR9999D asalloc.c(4945): ThreadId<224>
wrBufIsEmpty=0,
                       wrBufIsFull=0, bufLeft=0. Callchain of previous
message:
                       0x0000000100017e90 outDiagf <- 0x00000001002ef3c8

                       AsApplySeg <- 0x00000001003f9b8c ssStoreRemote <-

                       0x00000001003f2888 AfStoreRemoteThread <-
0x000000010000
                       80c4 StartThread <- 0x09000000004042f8
_pthread_body <-
                       (SESSION: 68741, PROCESS: 1217)
01/09/07 08:13:26     ANR9999D asalloc.c(4949): ThreadId<224> sourceRc=0,

                       sinkRc=0, lastSegFull=0. Callchain of previous
message:
                       0x0000000100017e90 outDiagf <- 0x00000001002ef3e8

                       AsApplySeg <- 0x00000001003f9b8c ssStoreRemote <-

                       0x00000001003f2888 AfStoreRemoteThread <-
0x000000010000
                       80c4 StartThread <- 0x09000000004042f8
_pthread_body <-
                       (SESSION: 68741, PROCESS: 1217)
01/09/07 08:13:26     ANR9999D asalloc.c(4951): ThreadId<224> Out:
volId=24422,
                       start=10, offset=0, size=0.0. Callchain of previous

                       message: 0x0000000100017e90 outDiagf <-
0x00000001002ef4
                       10 AsApplySeg <- 0x00000001003f9b8c ssStoreRemote
<-
                       0x00000001003f2888 AfStoreRemoteThread <-
0x000000010000
                       80c4 StartThread <- 0x09000000004042f8
_pthread_body <-
                       (SESSION: 68741, PROCESS: 1217)
01/09/07 08:13:26     ANR1078E NAS Backup process 1217 terminated -
internal
                       server error detected. (SESSION: 68741, PROCESS:
1217)
01/09/07 08:13:26     ANR0985I Process 1217 for BACKUP NAS (DIFFERENTIAL)

                       running in the BACKGROUND completed with completion
state
                       FAILURE at 08:13:26. (SESSION: 68741, PROCESS:
1217)
01/09/07 08:13:26     ANR8336I Verifying label of NAS volume N00401 in
drive
                       LTO2-5 (c64t0l0). (SESSION: 68741, PROCESS: 1217)

01/09/07 08:14:44     ANR8468I NAS volume N00401 dismounted from drive
LTO2-5
                       (c64t0l0) in library NASLIB. (SESSION: 68741,
PROCESS:
                       1217)

********************************
Joni Moyer
Highmark
Storage Systems, Senior Systems Programmer
Phone Number: (717)302-9966
Fax: (717) 302-9826
joni.moyer AT highmark DOT com
********************************