ADSM-L

Antwort: BSOD: STOP: 0x000000B8

2003-08-15 07:45:01
Subject: Antwort: BSOD: STOP: 0x000000B8
From: Markus Veit <markus.veit AT SCALEON DOT DE>
To: ADSM-L AT VM.MARIST DOT EDU
Date: Fri, 15 Aug 2003 11:38:24 +0200
Hi,
we had that problem too, an analasys of the memory dump showed that the
ibmtape.sys driver was responsible, but only after a certain drive was
was used, we disabled that drive and await replacing, since than the server
hasn't bluescreened.
The PMR we opened is in a pending state till we replaced that drive and bring it
back online.


Mit freundlichen Grüßen / Best Regards

Markus Veit

_



                                                                       
                                                                       
                                                                       
                                                An: ADSM-L AT VM.MARIST DOT EDU
                                                Kopie:                 
                                                Thema:   BSOD: STOP: 0x000000B8
                                                                       
              owner-adsm-l AT VM.MARIST DOT EDU                               
              Received :  14.08.2003                                   
              21:53                                                    
              Bitte antworten an "ADSM:                                
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Anyone ever seen or have a solution for this?

Problem: TSM server is "blue screening" every couple of hours after a drive
replacement and firmware, software drivers updated for library and all
drives.

We are currently at IBM 3584 library with 6 drives, Library firmware v.
3300, drive firmware v. 36U3, drive software driver (ibmtape.sys) v.
5.0.5.4, library software driver (ibmchgr.sys) v. 5.0.5.4, Adsmscsi.sys
4.2.2.4, OS Windows 2000 v. 5.0(Build 2195: Service Pack 3), Storage
Management Server for Windows - Version 5, Release 1, Level 6.3

Microsoft Knowledge Base Article - 287582

SYMPTOMS
After you install Tivoli Storage Manager software on a computer that is
running Windows 2000 Server, you may receive the following blue screen error
message when you restart the computer:
STOP: 0x000000B8 (0x00000000,0x00000000,0x00000000,0x00000000)
ATTEMPTED_SWITCH_FROM_DPC

CAUSE
This issue can be caused by the Adsmscsi.sys driver in Storage Manager. If
you analyze the dumpfile, you see that the Tivoli Storage Manager driver is
calling KeDelayExecutionThread inside of a deferred procedure call (DPC).

RESOLUTION (gotta love this?)
To work around this issue, start the computer in Safe mode, which prevents
the driver from loading, and then disable the following Tivoli services:
*       TSM Scheduler
*       TSM Server1
*       ADSM Server
After you stop these services, restart the computer.

To resolve this issue, visit the following Tivoli Web site to obtain an
updated Windows 2000-compatible version of Storage Manager software:
<http://www.tivoli.com>

Any help is appreciated.
Thanks,
Mark Bertrand


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