Re: I surrender ? : HOW CAN I GET THE TSM SUPPORT ?

The problem is that Michel is running a version of TSM that is out of
service. If he wants IBM assistance, he will need to contact his
IBM/Tivoli account representative or marketing representative. If he
bought TSM through a reseller, he will need to contact the reseller to see
how he can go about getting help.

It would be helpful if he could provide very detailed information
regarding his database restore attempts, including the *complete* commands
he issued, as he entered them; his server options file and device
configuration; complete output from the commands; and so on and so forth.
This might help shed more light on what the specific problem is.

I'm not sure of the background on this problem (i.e. how did he get in the
position of having to restore the TSM server), but a history of the
problem could also be helpful. Perhaps this was already mentioned in
another thread, but I don't recall.

Regards,

Andy

Andy Raibeck
IBM Software Group
Tivoli Storage Manager Client Development
Internal Notes e-mail: Andrew Raibeck/Tucson/IBM@IBMUS
Internet e-mail: storman AT us.ibm DOT com

The only dumb question is the one that goes unasked.
The command line is your friend.
"Good enough" is the enemy of excellence.




Robin Sharpe <Robin_Sharpe AT BERLEX DOT COM>
Sent by: "ADSM: Dist Stor Manager" <ADSM-L AT VM.MARIST DOT EDU>
01/21/2002 12:29
Please respond to "ADSM: Dist Stor Manager"


        To:     ADSM-L AT VM.MARIST DOT EDU
        cc:
        Subject:        Re: I surrender ? : HOW CAN I GET THE TSM SUPPORT ?



Have you registered for Tivoli's online support?  I have used it to enter
problems and they have always responded within a reasonable time.  You can
also correspond with them, and track their progress and the status of the
call.
Robin Sharpe
Berlex Labs



                    Michel David
                    <moi_md@YAHOO
                    .COM>         To:    ADSM-L AT VM.MARIST DOT EDU
                                  cc:    (bcc: Robin Sharpe/WA/USR/SHG)
                    01/21/02      Subject:
                    01:34 PM             I surrender ? : HOW CAN I GET THE
TSM SUPPORT ?
                    Please
                    respond to
                    "ADSM: Dist
                    Stor Manager"







I think than the guys there are not better than
Richard, Wanda, PAul Demetrius and other friends that
alwais solve every problem.

We ARE ready to PAY. It's not the problem. The problem
is that we didn't find a way to get this support. I
mean that I want a man and not a stupid automatic mail
responser.
Someone has an idea ?

Thank you.
Michel
MARNET

--- "Malbrough, Demetrius" <DMalbrough AT TTIINC DOT COM>
wrote:
wrote:
> Are your DB & Recovery Logs mirrored? If so, you can
> try to bring the server
> up by reading the mirrors. In your dsmserv.opt file
> change MIRRORREAD LOG to
> Verify!  Otherwise, call TSM Support!!!
>
> -----Original Message-----
> From: Lloyd Dieter [mailto:dieter AT SNRGY DOT COM]
> Sent: Monday, January 21, 2002 10:22 AM
> To: ADSM-L AT VM.MARIST DOT EDU
> Subject: Re: Please HELP! Restore DB without
> DBBACKUP tape.
>
>
> Michael,
>
> To the best of my knowledge, you MUST have a valid
> DB backup tape to
> recover.  AFAIK, it is not possible to read
> storagepool media without an
> intact database.
>
> If your DB is not intact, and your DB backup tapes
> are no good, I would
> recommend that you call TSM support to see if they
> can help you.
>
> Good luck!
>
> -Lloyd
>
> On Mon, 21 Jan 2002 07:19:35 -0800
> Michel David <moi_md AT YAHOO DOT COM> wrote:
>
> > Hi everybody!
> > Thank you Paul.
> > I try once more to get help to our powerfull List.
> >
> > This is the biggest disaster I can imagine.
> > That looks like No DBBACKUP tape are available !
> >
> > Is it possible to recover the data FROM the POOL
> > TAPES, if I know which tape is right pool tape ?
> >
> > This is a real emmergency. We tried everything
> else I
> > think.
> >
> > Thank you.
> >
> > Michel DAVID
> > MARNET
> >
> >
> >
> > __________________________________________________
> > Do You Yahoo!?
> > Send FREE video emails in Yahoo! Mail!
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> >
>
>
> --
>
-----------------------------------------------------------------
>     Lloyd Dieter        -       Senior Technology
>     Lloyd Dieter        -       Senior Technology
> Consultant
>    Synergy, Inc.   http://www.synergyinc.cc
> ldieter AT snrgy DOT com
>              Main:716-389-1260    fax:716-389-1267
>
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