Hi Robin
There is two things that probably is needed to upgrade
First of all, this is a bug in earlier versions of TSM. It has been solved
in the latest release of the client.
Second of all, you should upgrade the CLIB, TSA and SMDR modules. This is
easily done by downloading tsa5up8 from Novells support site. This package
upgrades the Netware Target Service Agent.
Using the TEC to handle events from Tivoli servers/clients is an excellent
way to centralize event management.
Both are already ready for TEC.
Best Regards
Daniel Sparrman
-----------------------------------
Daniel Sparrman
Daniel Sparrman
Exist i Stockholm AB
Bergkällavägen 31D
192 79 SOLLENTUNA
Växel: 08 - 754 98 00
Mobil: 070 - 399 27 51
Robin Lowe
<robin_lowe@STANDAR To: ADSM-L AT VM.MARIST DOT
EDU
DLIFE.COM> cc:
Sent by: "ADSM: Subject: Netware Backup
Shows as COMPLETE but is not !!
Dist Stor Manager"
<[email protected]
DU>
2002-01-18 15:38
Please respond to
"ADSM: Dist Stor
Manager"
We have unearthed a wide spread problem due to ongoing ANS1872E errors on
Novell Clients (that have been widely discussed here).
We are aware of the problem, and are taking steps to address the root
cause.
However, we have discovered the problem is more widespread than we first
realised due to what we interpret as mis-leading information from the EVENT
records.
We discovered that when TSM goes to backup these affected clients, the
event
record shows the backup as COMPLETED and not as FAILED which we expected
thus :
Scheduled Start Actual Start Schedule Name Node
Name Status
-------------------- -------------------- -------------
-
------------- ---------
------------- ---------
01/16/2002 20:00:00 01/16/2002 20:01:36 SCH_BRLAN_DLY SLUKWAF1
Completed
01/17/2002 20:00:00 01/17/2002 21:52:28 SCH_BRLAN_DLY SLUKWAF1
Completed
01/18/2002 20:00:00 SCH_BRLAN_DLY
SLUKWAF1
Future
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
++++++++++++++++++++
From the dsmsched.log :
17.01.2002 21:53:52 Incremental backup of volume 'SYS:'
17.01.2002 21:53:52 Incremental backup of volume 'DATA:'
17.01.2002 21:53:52 Incremental backup of volume 'APPLICS:'
17.01.2002 21:53:53 ANS1872E Unable to connect to NetWare target service
'SLUKWAF1.NetWare File System'.
Make sure the TSA NLM is loaded on the specified machine.
17.01.2002 21:53:53 ANS1228E Sending of object 'SYS:' failed
17.01.2002 21:53:53 Unknown system error
Please check the TSM Error Log for any additional information
17.01.2002 21:53:53 ANS1872E Unable to connect to NetWare target service
'SLUKWAF1.NetWare File System'.
Make sure the TSA NLM is loaded on the specified machine.
17.01.2002 21:53:54 ANS1872E Unable to connect to NetWare target service
'SLUKWAF1.NetWare File System'.
Make sure the TSA NLM is loaded on the specified machine.
17.01.2002 21:53:54 ANS1228E Sending of object 'DATA:' failed
17.01.2002 21:53:54 Unknown system error
Please check the TSM Error Log for any additional information
17.01.2002 21:53:54 ANS1228E Sending of object 'APPLICS:' failed
17.01.2002 21:53:54 Unknown system error
Please check the TSM Error Log for any additional information
17.01.2002 21:53:57 --- SCHEDULEREC STATUS BEGIN
17.01.2002 21:53:57 --- SCHEDULEREC OBJECT END SCH_BRLAN_DLY 17.01.2002
20:00:00
17.01.2002 21:53:57 Scheduled event 'SCH_BRLAN_DLY' completed successfully.
17.01.2002 21:53:57 Sending results for scheduled event 'SCH_BRLAN_DLY'.
17.01.2002 21:53:57 Results sent to server for scheduled event
'SCH_BRLAN_DLY'.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
+++++++++++++++++++++++
and the dsmerror.log :
7.01.2002 21:53:53 ANS1872E Unable to connect to NetWare target service
'SLUKWAF1.NetWare File System'.
Make sure the TSA NLM is loaded on the specified machine.
17.01.2002 21:53:53 (SMDR-5.0-21) The maximum number of connections allowed
through the SMDR (64) has been exceeded.
17.01.2002 21:53:53 ANS1228E Sending of object 'SYS:' failed
17.01.2002 21:53:53 Return code 3006 unknown
17.01.2002 21:53:53 Return code 3006 unknown
17.01.2002 21:53:53 ANS1872E Unable to connect to NetWare target service
'SLUKWAF1.NetWare File System'.
Make sure the TSA NLM is loaded on the specified machine.
17.01.2002 21:53:53 (SMDR-5.0-21) The maximum number of connections allowed
through the SMDR (64) has been exceeded.
17.01.2002 21:53:54 ANS1872E Unable to connect to NetWare target service
'SLUKWAF1.NetWare File System'.
Make sure the TSA NLM is loaded on the specified machine.
17.01.2002 21:53:54 (SMDR-5.0-21) The maximum number of connections allowed
through the SMDR (64) has been exceeded.
17.01.2002 21:53:54 ANS1228E Sending of object 'DATA:' failed
17.01.2002 21:53:54 Return code 3006 unknown
17.01.2002 21:53:54 Return code 3006 unknown
17.01.2002 21:53:54 ANS1228E Sending of object 'APPLICS:' failed
17.01.2002 21:53:54 Return code 3006 unknown
17.01.2002 21:53:54 Return code 3006 unknown
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
++++++++++++++++++++++++++
Okay, can someone explain how this can be a SUCCESSFULL backup when no data
is transferred ?
Is this a bug, or TSM working as designed ?
If a bug I will open a PMR, but personally I feel that if we cannot get to
the Novell volumes (objects) SYS: DATA: APPLICS: then this should be deemed
a FAIL?
Has anyone else seen this as a problem?
The fact is that we now have to go to several dozen clients and interrogate
the dsmsched.log/dsmerror.log to find out which nodes are affected.
By the way, does anyone have a suggestion as to how to dynamically collate
the errors in the dsmsched.log to say TIVOLI TEC for example, and is the
overhead acceptable on approx 200 Novell servers ?
Or is there a good product available to do this task ?
Thanks
Robin Lowe
Senior Storage Analyst
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