>Our network guy complaining and stated:
...
>I'm running ADSM client version 3.1 ...

Ed - Your client person is not being very specific about the level
     of the ADSM client.  They may be running a downlevel release
which could benefit from an upgrade, which may avoid the problems.
And are there any error indications in any client or server log files?
  Richard Sims, BU