Thanks James,
we decided to let TEC perform the escalation after a timed
interval. The TEC guy wrote the rule and it appears to be working
well.
Thank you again,
Kevin Sperry IT Analyst, Data Center Monitoring
Control nationalgrid 7437
Henry Clay Blvd. Bldg#3 Liverpool, NY 13088 Phone: (315) 460-2688 Internal: 829-2688 Kevin.Sperry AT us.ngrid DOT com
Kevin,
When NetView became a part of TEC and bundled with it, the TEC
architects got a mandate to apply their best practices to the NetView baroc and
rules files. These were altered and started shipping with TEC instead of with
NetView.
The first thing they did was ditch the old OpenView class
structure and adopt the one we use in 7.1.4 and 7.1.5, TEC_ITS_BASE. Then they
decided that all incoming events from NetView should be given a default severity
and they wrote a rule (or perhaps several I don't know exactly) to increment
that severity on a timed basis. The idea was that if a matching Interface Up
didn't cancel an Interface Down in 15 minutes, for example, then the Interface
Down would be raised to the next higher level of severity on the TEC Console. In
order to implement this scheme, NetView was altered to no longer include a
severity on the events it sent. The NetView severity scheme is not an exact
match for the TEC one anyway, and this was seen as no big deal to give
up.
But not all customers were willing to migrate to the new way of doing
things. Some of them had written their own TEC rules using the old OpenView
classes. Some of them had their own rules for escalating severity. So for them
we had to add a switch to tecint.conf so that NetView severity would be included
in TEC events. So that's why the doc talks about this in terms of
migrating.
You can turn it on if you want to, but this may cause
unexpected results at the TEC Console if you are also running the default TEC
rules.
James Shanks Tivoli Network Availability Management Level Three
Network Availability Management Tivoli Software, IBM
Corp 1-919-224-1642 | T/L 687-1642 | ITN 26871642 ******************************************************************************** This e-mail and any files transmitted with it, are confidential to National Grid and are intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please reply to this message and let the sender know.
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