nv-l

RE: [NV-L] Error launching Web Console

2008-08-13 08:59:46
Subject: RE: [NV-L] Error launching Web Console
From: "Davis, Donald" <donald.davis AT firstcitizens DOT com>
To: "Tivoli NetView Discussions" <nv-l AT lists.ca.ibm DOT com>
Date: Wed, 13 Aug 2008 08:58:48 -0400
James,
Thanks for the information.
I could not get the updater to work by reinstalling the Windows Client
or by ovstop/ovstart webserver.
The solution that worked for me was to stop ALL the daemons on the
server, and restart them with /etc/netnmrc.
The updater on the client is working fine now.

Now I have a new problem that just seems to have appeared yesterday.
When a down interface is Acknowledged, the database field isAcknowledged
does NOT get set to TRUE, and therefore does not propagate to all maps.

I have checked my /usr/OV/bin/netview.pre file and it contains:
NVMAPGLOBALACK=1
export NVMAPGLOBALACK

Any ideas?
Thanks,
Don Davis



-----Original Message-----
From: nv-l-bounces AT lists.ca.ibm DOT com
[mailto:nv-l-bounces AT lists.ca.ibm DOT com] On Behalf Of James Shanks
Sent: Monday, August 11, 2008 11:26 AM
To: Tivoli NetView Discussions
Subject: Re: [NV-L] Error launching Web Console

Don,

This problem has a long history. The Updater requires a very precise
environment to run correctly.
First, did you follow these instructions in the FixPack Readme before
starting the web console?

   APAR IZ04210 provides a new netnmrc file which sets the DISPLAY
   variable. If the DISPLAY variable is not set, or is set to the wrong
   DISPLAY, at the time when the webserver is started (especially at
reboot
   by netnmrc), then the UpdateInstaller will not run properly and the
   webconsole cannot retrieve update packages from the server. As part
of
   the FixPack installation, the new netnmrc file will be copied into
the
   directory /usr/OV/newconfig/OVMIN. Users will need to manually
   copy /usr/OV/newconfig/OVMIN/netnmrc to /etc/init.d/netnmrc for
Solaris
   and Linux and to /usr/netnmrc for AIX.

If you did, then I have no particular answer.  Dietmar  suggested there
are issues if the standalone web console is not on the C:  drive.
That's still true.  It's clear that your NetView server is AIX, but not
so clear as to
wher you are running your standalone web client.   Dietmar's remarks are
also covered in the FixPack notes:
         1. On Windows, if a standalone Web Console is installed, but
not
            installed on the C: drive, additional steps are required for
            the automatic update installer to work:
                  Open a command window.
                  Go to the disk where the web console is installed
(e.g.
                  D:)
                  Create a D:\temp directory (where D: is the drive on
                  which the web console is installed).
                  set TMP=D:\temp
                  Start the web console from the command prompt. It will
be
                  something like this: \"Program Files"\"Tivoli
                  Systems"\"Tivoli NetView Web Console"\bin\nvwc.bat
                  Then the Fix Pack will be applied automatically when
you
                  connect to the server.


Finally, you can just use the web client GUI to invoke the updater and
do the update manually.  That's probably the safest bet other than a
re-install, which you  have already done.

I doubt that any further "fix" to the issue will be offered.

Hope this helps,

James Shanks
Level 3 Support  for Tivoli NetView for UNIX and Windows Network
Availability Management Network Management - Development Tivoli
Software, IBM Corp


 

             "Davis, Donald"

             <[email protected]

             stcitizens.com>
To 
             Sent by:                  "Tivoli NetView Discussions"

             [email protected]         <nv-l AT lists.ca.ibm DOT com>

             s.ca.ibm.com
cc 
 

 
Subject 
             08/11/2008 09:43          [NV-L] Error launching Web
Console  
             AM

 

 

             Please respond to

              Tivoli NetView

                Discussions

             <nv-l AT lists.ca DOT ib

                  m.com>

 

 





I get the following error message when trying to launch the web console
on a Windows PC after upgrading from 7.1.4 to 7.1.5.3

"Tivoli NetView Web Console cannot retrieve update packages. Please,
contact System Administrator."
I have contacted myself and still have the problem :)


AIX : 5300-06-04-0748

/usr/OV/service/version :
ProductName:         "IBM Tivoli NetView"
OperatingSystem:     "AIX"
Version.Release:     "7.1.5"
Maintenance.Release: "7.1.5.0"
FixLevel:            "7.1.5.3"
KanjiFixLevel:       "None"
ClientFixLevel:      "7.1.5.3"

I have deleted the old web client and installed the new 7.1.5 client
(nvwcinstall.exe).
After OK'ing the error message, the client starts, what I believe is
normally.

Has anyone seen this behavior?  Have a fix?

Thanks,
Don Davis



------------------------------------------------------------------------
------

Call 1.888.FC DIRECT (1.888.323.4732) or visit us on the web at
firstcitizens.com today to take advantage of our great products and
services.

This electronic mail and any files transmitted with it are confidential
and are intended solely for the use of individual or entity to whom they
are addressed. If you are not the intended recipient or the person
responsible for delivering the electronic mail to the intended
recipient, be advised that if you have received this electronic mail in
error and that any use, dissemination, forwarding, printing, or copying
of this electronic mail is strictly prohibited. If you have received
this electronic mail in error, please immediately notify the sender by
return mail.
--------------------
First Citizens Bank - Helping our customers achieve a lifetime of
success.
Visit us on the web at firstcitizens.com - Member FDIC
========================================================================
======

08/11/08, 09:43:10_______________________________________________
NV-L mailing list
NV-L AT lists.ca.ibm DOT com
Unsubscribe:NV-L-leave AT lists.ca.ibm DOT com
http://lists.ca.ibm.com/mailman/listinfo/nv-l (Browser access limited to
internal IBM'ers only)




_______________________________________________
NV-L mailing list
NV-L AT lists.ca.ibm DOT com
Unsubscribe:NV-L-leave AT lists.ca.ibm DOT com
http://lists.ca.ibm.com/mailman/listinfo/nv-l (Browser access limited to
internal IBM'ers only)

------------------------------------------------------------------------------
Call 1.888.FC DIRECT (1.888.323.4732) or visit us on the web at 
firstcitizens.com 
today to take advantage of our great products and services. 

This electronic mail and any files transmitted with it are confidential and are 
intended solely for the use 
of individual or entity to whom they are addressed. If you are not the intended 
recipient or the person 
responsible for delivering the electronic mail to the intended recipient, be 
advised that if you have received 
this electronic mail in error and that any use, dissemination, forwarding, 
printing, or copying of this electronic 
mail is strictly prohibited. If you have received this electronic mail in 
error, please immediately notify the 
sender by return mail.
--------------------
First Citizens Bank - Helping our customers achieve a lifetime of success. 
Visit us on the web at firstcitizens.com - Member FDIC
==============================================================================
08/13/08, 08:58:51

_______________________________________________
NV-L mailing list
NV-L AT lists.ca.ibm DOT com
Unsubscribe:NV-L-leave AT lists.ca.ibm DOT com
http://lists.ca.ibm.com/mailman/listinfo/nv-l (Browser access limited to 
internal IBM'ers only)