Re: [NV-L] Error launching Web Console

2008-08-11 11:27:22
Subject: Re: [NV-L] Error launching Web Console
From: James Shanks <jshanks AT us.ibm DOT com>
To: Tivoli NetView Discussions <nv-l AT lists.ca.ibm DOT com>
Date: Mon, 11 Aug 2008 11:25:35 -0400

This problem has a long history. The Updater requires a very precise
environment to run correctly.
First, did you follow these instructions in the FixPack Readme before
starting the web console?

   APAR IZ04210 provides a new netnmrc file which sets the DISPLAY
   variable. If the DISPLAY variable is not set, or is set to the wrong
   DISPLAY, at the time when the webserver is started (especially at reboot
   by netnmrc), then the UpdateInstaller will not run properly and the
   webconsole cannot retrieve update packages from the server. As part of
   the FixPack installation, the new netnmrc file will be copied into the
   directory /usr/OV/newconfig/OVMIN. Users will need to manually
   copy /usr/OV/newconfig/OVMIN/netnmrc to /etc/init.d/netnmrc for Solaris
   and Linux and to /usr/netnmrc for AIX.

If you did, then I have no particular answer.  Dietmar  suggested there are
issues if the standalone web console is not on the C:  drive.  That's still
true.  It's clear that your NetView server is AIX, but not so clear as to
wher you are running your standalone web client.   Dietmar's remarks are
also covered in the FixPack notes:
         1. On Windows, if a standalone Web Console is installed, but not
            installed on the C: drive, additional steps are required for
            the automatic update installer to work:
                  Open a command window.
                  Go to the disk where the web console is installed (e.g.
                  Create a D:\temp directory (where D: is the drive on
                  which the web console is installed).
                  set TMP=D:\temp
                  Start the web console from the command prompt. It will be
                  something like this: \"Program Files"\"Tivoli
                  Systems"\"Tivoli NetView Web Console"\bin\nvwc.bat
                  Then the Fix Pack will be applied automatically when you
                  connect to the server.

Finally, you can just use the web client GUI to invoke the updater and do
the update manually.  That's probably the safest bet other than a
re-install, which you  have already done.

I doubt that any further "fix" to the issue will be offered.

Hope this helps,

James Shanks
Level 3 Support  for Tivoli NetView for UNIX and Windows
Network Availability Management
Network Management - Development
Tivoli Software, IBM Corp

             "Davis, Donald"                                               
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             08/11/2008 09:43          [NV-L] Error launching Web Console  
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I get the following error message when trying to launch the web console on
a Windows PC after upgrading from 7.1.4 to

"Tivoli NetView Web Console cannot retrieve update packages. Please,
contact System Administrator."
I have contacted myself and still have the problem :)

AIX : 5300-06-04-0748

/usr/OV/service/version :
ProductName:         "IBM Tivoli NetView"
OperatingSystem:     "AIX"
Version.Release:     "7.1.5"
Maintenance.Release: ""
FixLevel:            ""
KanjiFixLevel:       "None"
ClientFixLevel:      ""

I have deleted the old web client and installed the new 7.1.5 client
After OK'ing the error message, the client starts, what I believe is

Has anyone seen this behavior?  Have a fix?

Don Davis


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