Don,
This problem has a long history. The Updater requires a very precise
environment to run correctly.
First, did you follow these instructions in the FixPack Readme before
starting the web console?
APAR IZ04210 provides a new netnmrc file which sets the DISPLAY
variable. If the DISPLAY variable is not set, or is set to the wrong
DISPLAY, at the time when the webserver is started (especially at reboot
by netnmrc), then the UpdateInstaller will not run properly and the
webconsole cannot retrieve update packages from the server. As part of
the FixPack installation, the new netnmrc file will be copied into the
directory /usr/OV/newconfig/OVMIN. Users will need to manually
copy /usr/OV/newconfig/OVMIN/netnmrc to /etc/init.d/netnmrc for Solaris
and Linux and to /usr/netnmrc for AIX.
If you did, then I have no particular answer. Dietmar suggested there are
issues if the standalone web console is not on the C: drive. That's still
true. It's clear that your NetView server is AIX, but not so clear as to
wher you are running your standalone web client. Dietmar's remarks are
also covered in the FixPack notes:
1. On Windows, if a standalone Web Console is installed, but not
installed on the C: drive, additional steps are required for
the automatic update installer to work:
Open a command window.
Go to the disk where the web console is installed (e.g.
D:)
Create a D:\temp directory (where D: is the drive on
which the web console is installed).
set TMP=D:\temp
Start the web console from the command prompt. It will be
something like this: \"Program Files"\"Tivoli
Systems"\"Tivoli NetView Web Console"\bin\nvwc.bat
Then the Fix Pack will be applied automatically when you
connect to the server.
Finally, you can just use the web client GUI to invoke the updater and do
the update manually. That's probably the safest bet other than a
re-install, which you have already done.
I doubt that any further "fix" to the issue will be offered.
Hope this helps,
James Shanks
Level 3 Support for Tivoli NetView for UNIX and Windows
Network Availability Management
Network Management - Development
Tivoli Software, IBM Corp
"Davis, Donald"
<donald.davis@fir
stcitizens.com> To
Sent by: "Tivoli NetView Discussions"
nv-l-bounces@list <nv-l AT lists.ca.ibm DOT com>
s.ca.ibm.com cc
Subject
08/11/2008 09:43 [NV-L] Error launching Web Console
AM
Please respond to
Tivoli NetView
Discussions
<nv-l AT lists.ca DOT ib
m.com>
I get the following error message when trying to launch the web console on
a Windows PC after upgrading from 7.1.4 to 7.1.5.3
"Tivoli NetView Web Console cannot retrieve update packages. Please,
contact System Administrator."
I have contacted myself and still have the problem :)
AIX : 5300-06-04-0748
/usr/OV/service/version :
ProductName: "IBM Tivoli NetView"
OperatingSystem: "AIX"
Version.Release: "7.1.5"
Maintenance.Release: "7.1.5.0"
FixLevel: "7.1.5.3"
KanjiFixLevel: "None"
ClientFixLevel: "7.1.5.3"
I have deleted the old web client and installed the new 7.1.5 client
(nvwcinstall.exe).
After OK'ing the error message, the client starts, what I believe is
normally.
Has anyone seen this behavior? Have a fix?
Thanks,
Don Davis
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