The new ITSA Troubleshooting Guide v2.0 is available for customers using ITSA v1.3.

For those that want a copy, please submit a PMR and someone from Support will send it to you.

Also note that the document is available as an IBM Field Guide at the following link:

http://www-306.ibm.com/software/sysmgmt/products/support/IBMTivoliNetView.html

(You will have to log in at some point)

Click on the Learn checkbox and search on "ibm tivoli switch analyzer".

The new v2.0 document is currently the second one in the list.

Michael Webb, IBM Tivoli