nv-l

Re: [nv-l] SNMP v2 trap formatting

2002-10-09 10:37:02
Subject: Re: [nv-l] SNMP v2 trap formatting
From: James Shanks <jshanks AT us.ibm DOT com>
To: "Jerald Jackson" <Jerald.Jackson AT bcbsnc DOT com>
Date: Wed, 9 Oct 2002 10:37:02 -0400
Indeed, perhaps there is a bug as you suggest. 
But then a call to Support is in order, for that is how that determination 
is made.
I am not being facetious.
You and Mr . Qureshi, who has posted here before but apparently is not 
getting the answers he wishes, are welcome to get other user opinions if 
you like, but bugs must be reported to Support through formal channels or 
they will not be addressed. As it says at the bottom of every posting:
        *NOTE*
        This is not an Official Tivoli Support forum. If you need 
immediate
        assistance from Tivoli please call the IBM Tivoli Software Group
        help line at 1-800-TIVOLI8(848-6548).

If you want someone at Tivoli to pursue an issue for you, then you must 
open a formal problem to Support.  I, and other IBM/Tivoli employees, are 
allowed to volunteer answers here, but we do so unofficially.  We are 
specifically forbidden to take user problems and issues off this list. All 
customer support issues must be tracked in the official fashion.  That's 
the way it works.

I sincerely hope this helps.

James Shanks
Level 3 Support  for Tivoli NetView for UNIX and NT
Tivoli Software / IBM Software Group




"Jerald Jackson" <Jerald.Jackson AT bcbsnc DOT com>
10/09/2002 10:15 AM

 
        To:     <nv-l AT lists.tivoli DOT com>, James Shanks/Raleigh/[email protected]
        cc: 
        Subject:        Re: [nv-l] SNMP v2 trap formatting

 

Reading Mr Qureshi's previous posts, it sounds as though he is having the 
same difficulty that
I am (see previous post titled "trapd dropping last digit from 
incoming...").  Perhaps there is a bug in the 7.1.2 version of trapd?

>>> James Shanks <jshanks AT us.ibm DOT com> 10/09/02 09:44AM >>>
I don't understand what you don't understand.  I suggest you call IBM 
Support and get a definitive answer from them.

James Shanks
Level 3 for Tivoli NetView for UNIX and NT
Tivoli Software / IBM Software Group




"Qureshi, Fawad" <Fawad.Qureshi AT ssa DOT gov>
10/08/2002 06:33 PM

 
        To:     nv-l AT lists.tivoli DOT com 
        cc: 
        Subject:        [nv-l] SNMP v2 trap formatting

 

AIX 4.3.3 and Netview 7.1.1

I am still unclear on why is it that I am able to see a SNMP v2 trap come 
in
to a generic SNMP Manager in the proper format with all the expected
information, while I am unable to get that in Netview? I have SNMP v2 
traps
from various vendors (Veritas, CypherOptics, etc.) that I am not receiving
with all pertinent information. What am I missing here?

Thanks.

Cheers,

Fawad Qureshi
RSIS - DNE
410-965-4413


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This is not an Offical Tivoli Support forum. If you need immediate
assistance from Tivoli please call the IBM Tivoli Software Group
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