Re: Re: trouble with NetView/NWays and Norton Antivirus

2000-06-22 09:01:06
Subject: Re: Re: trouble with NetView/NWays and Norton Antivirus
From: James_Shanks AT tivoli DOT com
To: nv-l AT lists.tivoli DOT com
Date: Thu, 22 Jun 2000 09:01:06 -0400
I cannot answer for your Nways issues, but you should have been told when you
bought the IT director edition that there is no maintenance for it.  It was sold
like many other Windows/PC  products -- to get maintenance you must upgrade to
the new release.   As far as I know, there is no 5.1.3 IT director edition.
There is only the one you have and Version 6.  Complicated or not, if you want a
new NetView for NT IT director edition you must upgrade to Version 6.  Check
with the source which sold it to you and I think that is the story you will get.

The whole idea behind the IT director edition is that it would be bought by
folks who would put it on and use it at that level, and then upgrade only when
new versions came out.  The target audience is not a shop with programmers who
have the time or inclination to do maintenance; indeed the target audience has
no programmers or even full-time sys admins.  If you do not fit that
description,  I would recommend you upgrade to  the Enterprise edition.

However, if you choose to stay with the IT Director edition of  NetView for NT,
it will be possible for us to build periodic maintenance upgrades for those
situations where new releases are not planned.  No maintenance is available for
Version 6.0 at this time, however, with the old version, no official maintenance
is even possible.

James Shanks
Team Leader, Level 3 Support
 Tivoli NetView for UNIX and NT

noelt AT be.ibm DOT com on 06/22/2000 08:32:46 AM

Please respond to IBM NetView Discussion <nv-l AT tkg DOT com>

To:   nv-l AT tkg DOT com
cc:    (bcc: James Shanks/Tivoli Systems)
Subject:  [NV-L] Re: trouble with NetView/NWays and Norton Antivirus

Thanks for that. There is indeed a PMR been opened on that. (#58808). The
installed SP is SP6 and it is indeed NWays Manager V2.0 wich comes with
NetView 5.1.0. The lab alreday asked us to uprade to NV6 (??) but it seems
very complicated to obtain NV6 IT director edition (if it exists, what I'm
not sure of) and I don't have to mention to you what happens if we use the
enterprise edition... Should it suffice then to reinstall with NV 5.1.3 (IT
director edition) along with SP6a ?
Thanks in advance.

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