Re: Help.

1999-11-24 08:49:53
Subject: Re: Help.
From: James Shanks <James_Shanks AT TIVOLI DOT COM>
To: nv-l AT lists.tivoli DOT com
Date: Wed, 24 Nov 1999 08:49:53 -0500
Well, Steve, I am glad everything is now OK, but I am even more glad that Dean
recognized your problem as a result of the CiscoWorks install, since you did not
mention that in your original note.  All you said was that you came in and
everything was frozen.

James Shanks
Tivoli (NetView for UNIX) L3 Support

Steve Pirollo <spirollo AT SUNGARD DOT COM> on 11/23/99 09:25:37 PM

Please respond to Discussion of IBM NetView and POLYCENTER Manager on NetView

cc:    (bcc: James Shanks/Tivoli Systems)
Subject:  Re: Help.

     Everything looks intact. thanks.

     It worked and infact there where two CiscoView packages that are in error.
After following the steps below, everything is back to normal.

                    THANK YOU VERY MUCH !!!!!!!!!!

Thanks to everyone for your help.

Dean Grant <dgrant AT AHOLDUSA DOT COM> on 11/23/99 11:42:17 AM

Please respond to Discussion of IBM NetView and POLYCENTER Manager on NetView

cc:    (bcc: Steve Pirollo/SCS/SunGard)

Subject:  Re: Help.

We had the same problem after installing Cisco Works Resource manager. Here is a
post from Karin Binder from June that helped us out. We also had problems with
the 1600 device files. On the bright side, once we got the bad files out the
maps came back okay.

HTH, let me know if you have any questions.


> Hernan,
> I'm also running AIX 4.3.2, NV5.1.1, CW2000 Essentials and Campus.  I had
> problems  opening NetView after applying the CW2000 maintenance upgrade
> (ver 2.1/2.3).  It seems some of the device packages were incomplete, and
> the missing bitmaps caused problems with the NetView GUI (i.e pop-ups
> galore "error during reading background files" and NO symbols on the map).
> I'm not sure if it impacted the web access as I was preoccupied with
> getting main NetView GUI functioning again.  I'm not sure if you're running
> into a similar scenario.  If it is, the following may help.
> Identify the failing packages by running 'ovw -config' and grep the output
> for "Failed".
> You can compare these results to the files in the bitmaps/C directory.  I
> found the base file missing for the 1400 and 8540-csm (zero length files in
> this directory can also cause problems). The uninstallpkg utility failed
> since the major part of the package was missing.  Remove entries for the
> failing packages in  /usr/OV/symbols/C/CVTYPE and
> /usr/OV/conf/C/oid_to_sym.  Rerun ovw -config (and -fields and -verify for
> good measure) - the compilation errors should be resolved.
> After doing the above, our map once again opens and with the appropriate
> Cisco symbols.  Likewise with the map from the web browser.
> Good Luck!

Sean Davidson <sean.davidson AT MAIL.PUBLIX DOT COM> on 11/23/99 11:28:11 AM

Please respond to Discussion of IBM NetView and POLYCENTER Manager on NetView
      <NV-L AT UCSBVM.ucsb DOT edu>

To:   NV-L AT UCSBVM.ucsb DOT edu
cc:    (bcc: Dean Grant/AIS/US/Ahold)
Subject:  Re: Help.

Do you mean:

ovw -config
ovw -fields
ovw -verify

If not, try those. If you still get the same error, look for 0 byte file in
/usr/OV/bitmaps/C. That has always
resolved the problem for me.

Sean Davidson

Sr. Network Systems Engineer
Publix Super Markets, Inc.
P.O. Box 32015
Lakeland, Fl. 33802-2015
Email - sean.davidson AT publix DOT com
Voice - (863) 686-8754 x6889
Fax - (863)616-5895

-----Original Message-----
From: Steve Pirollo [mailto:spirollo AT SUNGARD DOT COM]
Sent: Tuesday, November 23, 1999 11:20 AM
To: NV-L AT UCSBVM.ucsb DOT edu
Subject: Help.


     When I arrived at work this morning, my Netview box was frozen (hung,
crashed.....).  After rebooting and starting Netview back,  I started
messages, "error during reading background file.  Press OK".    After all
windows open, (toolbar, navigation, main window, control panel,),  my map is
blank.     If I open a new map,  it also stays blank.   No Symbols. I have
already run - netview -config, netview -verify, and netview -fields.   No
change.  Any Ideas?



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