Re: ovw BadAccess Message from NV for AIX

1998-09-22 13:55:10
Subject: Re: ovw BadAccess Message from NV for AIX
From: Ek Chotechawanwong <ek AT RALEIGH.IBM DOT COM>
To: nv-l AT lists.tivoli DOT com
Date: Wed, 23 Sep 1998 00:55:10 +0700
   Do you use background  bitmap in your submap? Displaying (zoomed) gif
file in NetView can be very slow and the connection to X Server could be
timeout (I guess).
   I would normally avoid using background file in my map customization.
Ek C.

At 10:50 AM 9/22/98 -0500, you wrote:
>To:   nv-l AT ucsbvm.ucsb DOT edu
>Importance:    Normal
>I don't have opened a case in Support yet. I am trying to solve this
>problem since last saturday, but we will be in production the next week, so
>every day with no results makes the case more urgent. Thanks for your help,
>and my comments inline:
>>Have you opened a call to Support?  You should if your problem is >urgent.
>>I hardly know where to begin.  There are no problems more difficult to
>>debug than those created by user customization which did not work.
>The GUI customizations I made were adding locations objects by geographical
>distribution, because I am managing a Latinoamerican network, so there are
>a lot network devices connected.
>>To begin with, I hope you have a backup, because you may have to >delete
>this map and start over. You should always be able to see the >location
>symbols you have created regardless of the background file  >you have
>The problem basically is the submap icons is not shown at all, only
>displays the background map. Besides, in the navigation tree, the RootMap
>icon and the IP Internet icon only display the square (the button), but
>don't show the bitmap inside it. Even so, I can navigate with them, but I
>only see the background map. This display problem can appears suddenly when
>I maximize the NetView window, or when I navigate through the submaps, and
>always appears the follow message:
>     ovw: BadAccess (attempt to access private resource denied)
>>If you remove them altogether can you then see your location symbols?
>I can't see them, and I can't remove them because I can't select them with
>mouse (is like they really disappear from the submaps). The only way to
>solve (bypass) the problem is closing the NV GUI and opening it again.
>>If so, are they in the application plane or the user plane (shadowed)?
>In the application plane.
>>Are your location symbols on the Internet submap as they should be?
>Yes, the location icons are in the Internet submaps.
>>Be sure to review the section in NetView Administrator's Guide, >Chapter
>3, entitled "Adding Symbols and Objects" so you have a good >idea about
>what I am talking about.
>>I would begin the debug process by formatting the nettl log when this
>     >netfmt -f /usr/OV/log/nettl.LOG00 > formatted.LOG00
>     >netfmt -f /usr/OV/log/nettl.LOG01 > formatted.LOG01
>>and look in the formatted output for more descriptive error messages
>Ok, thank you very much, I will do it and I will send you the status.
>>I would also shut down the GUI and try ovmapcount -a and then >ovtopofix
>(-A if you have just one map, -a if you have more than one), >and see if
>that helps.  These are the first things Level 2 Support >will request that
>you do.
>Thanks again,
>>James Shanks
>>Tivoli (NetView for UNIX) L3 Support
>Adriana Gomes N.
>Phone: (582) 9088615.   Tie-line: 777-8615
>Address: Av. Ernesto Blohm, Ed. IBM. Chuao. Caracas, Venezuela.
>e-mail: agomes AT ve.ibm DOT com

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