The trick to getting support for Nways Manager for AIX (previously known as
Nways Campus Manager,
etc) is knowing the magic word. If you call  the usual 1-800-237-5511, and pick
Network (this product
comes from the Network Hardware Division), and use the magic word 'Campus',
they will be able to
find the right queue. Don't let them send you to AIX, the way back is even
longer. I've done this a few
times. The support is quite good once you get on the right queue!

Cordially,

Leslie Clark
IBM Global Services - Network & Systems Management - Detroit