Spot on, Justin, with the logging.  Best diagnostic tool.  I would guess that 
the firewall rules on the master server are blocking the connection (just 
because it is Windows 2008 R2).

There is no longer any kind of driver that Symantec supplies.  They chose (IMHO 
the right choice) to leverage the system to properly see the devices.  If you 
have properly configured tape drives and media changer listed in your device 
manager, then NetBackup should see them and automatically configure them.

You will ultimately need to add the client to the master server under one of 
the backup policies but that should not be needed during the initial 
installation.

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