Veritas-bu

Re: [Veritas-bu] Backup status 13 after installing EMC VSI storage viewer 4.1 on Windows 2008 R2 SP1

2011-09-01 04:57:49
Subject: Re: [Veritas-bu] Backup status 13 after installing EMC VSI storage viewer 4.1 on Windows 2008 R2 SP1
From: Michael Graff Andersen <mian71 AT gmail DOT com>
To: "veritas-bu AT mailman.eng.auburn DOT edu" <VERITAS-BU AT mailman.eng.auburn DOT edu>
Date: Thu, 1 Sep 2011 10:57:04 +0200
Just an update
 
Have figured the problem is connected to the symcli which is a part of the EMC Solutions enabler that VSI installs.
 
From the bpfis log:

10:07:36.029 [21160.21484] <2> onlfi_vfms_logf: INF - snapshot services: emcsymfi:Thu Sep  1 2011 10:07:36.018000 <Thread id - 21484> Failed to create child process
10:07:36.029 [21160.21484] <2> onlfi_vfms_logf: INF - snapshot services: emcsymfi:Thu Sep  1 2011 10:07:36.029000 <Thread id - 21484> Execption occured while closing handles
10:07:36.029 [21160.21484] <2> onlfi_vfms_logf: INF - snapshot services: emcsymfi:Thu Sep  1 2011 10:07:36.029000 <Thread id - 21484> execSymCLI : Command output
10:07:36.030 [21160.21484] <2> onlfi_vfms_logf: INF - snapshot services: emcsymfi:Thu Sep  1 2011 10:07:36.030000 <Thread id - 21484> Gate keeper is locked. Retrying [1/8] till the lock on the gate keeper is release.
 
Found technote http://www.symantec.com/docs/TECH161331 that seems to cover my problem
 
As The http://support.microsoft.com/kb/941956 didn't solve the problem, I will have to get the EEB from symantec
 
Regards
Michael

2011/8/29 Michael Graff Andersen <mian71 AT gmail DOT com>
Hi
 
After installing EMC VSI storage viewer on our Windows 2008 R2 SP1 virtual center machine the file backup just hangs and finishes with status 13
 
Uninstalling EMC VSI storage viewer made the file backup work again
 
Suspect that it has something to do with the combination of Volume Shadow Copy and the EMC VSI storage 4.1 viewer, so that it is actually the Shadow Copy Components backup that is hanging
 
Any suggestion on how to get both EMC VSI storage viewer 4.1 install and a working backup ?
 
Regards
Michael

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