Re: [Veritas-bu] Directive Shadow Copy Errors Logged

You can try below VSS troubleshooting steps

1) Before the test backup is run, Run the following commands to verify that the writers are stable and VSS is working properly

- vssadmin list writers > writers.txt
- vssadmin list shadowstorage > storage.txt
- vssadmin list shadows > shadows.txt

2). On the client please open the registry and browse to the following directory -- HKLM\SOFTWARE\Veritas\NetBackup\CurrentVersion\Config

- There will be a key named "Debug_Level". Please adjust this value from to "3".

3). Make sure the following directories exist on the client

- \veritas\netbackup\logs\bpbkar
- \veritas\netbackup\logs\bpfis
- \veritas\netbackup\logs\beds

4) Adjust the backup policy to have the following backup directive -- Shadow Copy Components:\

5). Run the backup policy.

6). Once the backup completes, please gather the following information --

From the Client:

- Run "netbackup\bin\support\nbsu.exe -c -t -nozip". Once this completes gather the output folder that is created. It will be located in "netbackup\bin\support\output"

- "\veritas\netbackup\logs\bpbkar" logs from the time period of the backup
-"\veritas\netbackup\logs\bpfis" logs from the time period of the backup
-"\veritas\netbackup\logs\beds" logs from the time period of the backup

7) Run the following commands to verify that the writers are stable and VSS is working properly

- vssadmin list writers > writers1.txt
- vssadmin list shadowstorage > storage1.txt
- vssadmin list shadows > shadows1.txt

Look for something informational in the logs.

On Wed, Jul 20, 2011 at 6:17 AM, WEAVER, Simon (external) <simon.weaver AT astrium.eads DOT net> wrote:

Hi all
Not too much info from Symantec on this, that meets my actual resolution, but I have a client, Win2k3 SP2, running 7.0.1 along with a Master.

All Local Drives are selected in the policy, along with many other clients.

I am getting this error logged in Shadow Copy:

20/07/2011 14:14:33 - Warning bpbrm(pid=11836) from client <ServerName>: WRN - can't open object: Shadow Copy Components:\System Service\Event Logs\Event Logs (BEDS 0xE0009421: No component files present on the snapshot.)

20/07/2011 14:14:33 - Warning bpbrm(pid=11836) from client <ServerName>: WRN - can't open object: Shadow Copy Components:\System Service\Windows Management Instrumentation\WMI (BEDS 0xE0009421: No component files present on the snapshot.)

So enabled BPBKAR and BPFIS - FIS shows very little, but BPBKAR shows it believes the files are missing with the error code 0xE0009421.

If i run an NTBackup of Shadow Copy / System State - Works fine!

Anyone seen this in 7.0.1 at all ?
Thanks

Regards

Simon
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