Re: [Veritas-bu] ST L180 Robot problems

Reboot the Server? Know its drastic, but I have had to power the lot down and bring up the Robot first, prior to the Server.

Is the library under any Hardware support?

From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Nate Sanders
Sent: Tuesday, November 23, 2010 5:14 PM
To: Ed Wilts
Cc: VERITAS-BU AT MAILMAN.ENG.AUBURN DOT EDU
Subject: Re: [Veritas-bu] ST L180 Robot problems

Did a reboot of the library, scsi-fiber bridge and the host. still can't talk to the library with vmchange -robot_info or through the GUI. I tried adding a new robot as TLD(1) in the GUI but inventory fails with "cannot connect to robotic software daemon (42)". bpps -a doesn't show any tld processes running.

Using robtest I AM able to connect to TLD(1) and pull drive info, but not TLD(0). Where does this leave me?

On 11/23/2010 10:47 AM, Ed Wilts wrote:

On Tue, Nov 23, 2010 at 10:39 AM, Nate Sanders <sandersn AT dmotorworks DOT com> wrote:

> root@office-backup:/usr/openv/netbackup$ netbackup start
> Rebuilding device nodes.
> Media Manager daemons started.
> NetBackup request daemon started.
> Drive index 2 is incorrect, drive name /dev/st/nh2c0t0l1 is
> incorrect, No such file or directory
> Cannot terminate tldcd: cannot connect to robotic software daemon (42)

Since yesterday NBU has suddenly lost its ability to talk to the robot.
I don't know if this is a hardware issue or a software issue. Version is
NBU 5.1MP6 so we can't call support. Library is an StorageTek L180 with
6 drives. Scan still works though and shows two drives and the library:

I'd take 2 steps before panicking, assuming that nothing else has changed in your environment.

1. Reboot your robot control host

2. Run the device configuration wizard

If neither works, then you may have a hardware problem...

An upgrade should be done but you probably already know that )

.../Ed

-- 
Nate Sanders            Digital Motorworks
System Administrator      (512) 692 - 1038

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