Veritas-bu

[Veritas-bu] Upgrade 6.0 -> 7.0 - (ERROR: Internal Error 2755. 1601, Symantec NetBackup.msi) [SEC=UNCLASSIFIED]

2010-06-16 03:29:49
Subject: [Veritas-bu] Upgrade 6.0 -> 7.0 - (ERROR: Internal Error 2755. 1601, Symantec NetBackup.msi) [SEC=UNCLASSIFIED]
From: "Wilkinson, Alex" <alex.wilkinson AT dsto.defence.gov DOT au>
To: veritas-bu AT mailman.eng.auburn DOT edu
Date: Wed, 16 Jun 2010 15:29:34 +0800
Hi all,

Doing some test upgrades from 6.0MP4 to 7.0 on Win2K3 Standard SP2.

I get the following error upon the "Installation" step:

   06-16-2010,16:57:53 : DEBUG: Error 2755: Server returned unexpected error 
1601 attempting to install package \
   C:\Software\NBU_7.0\NetBackup_7.0_Win_GA\NB_7.0_Win_FA\x86\Symantec 
NetBackup.msi. 
   06-16-2010,16:57:53 : ERROR: Internal Error 2755. 1601, 
C:\Software\NBU_7.0\NetBackup_7.0_Win_GA\NB_7.0_Win_FA\x86\Symantec 
NetBackup.msi
   06-16-2010,17:04:02 : Action ended 17:04:02: INSTALL. Return value 3. 

There are some ugly hacks as work arounds that dont seem to work:
http://seer.entsupport.symantec.com/docs/345349.htm

Has anyone else encountered this ? If so, can you please share with me your 
fix/workaround ?

Thanks!

   -Alex

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