Yeah, when I said similar I meant that the Dell PV124t is a Quantum
SuperLoader3 with a different faceplate and firmware. I don't actually
have any complaints about the library itself, it works great for the
2-3TB we need to backup weekly. My concern is more related to the
quality of service and replacement units when they do fail.

-Jonathan

-----Original Message-----
From: Lightner, Jeff [mailto:jlightner AT water DOT com] 
Sent: Tuesday, May 11, 2010 12:12 PM
To: Martin, Jonathan; veritas-bu AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] Off Topic: Quantum Library Support

You might want to check on how "similar" that Dell is.  Often same tape
library is simply relabeled with another vendor's name.  I don't think
Dell is actually making any libraries itself.  It would not be good if
you shipped it only to find it is a Quantum OEM if the issue is with
manufacturing and not support.

It was amusing to me to work at 3 separate jobs.  One had an STK L 700,
Another had an HP which was actually the STK L 700 and yet another had a
Sun (before they bought STK) which was also the same library.   Of
course the vendors always tell you they put something in the firmware
that makes it so much better. 

-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Martin,
Jonathan
Sent: Tuesday, May 11, 2010 10:14 AM
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] Off Topic: Quantum Library Support

Is anyone else having difficulty with Quantum backup/autoloader
libraries, especially in the Asia / Pacific Rim markets? We've got a
standard backup configuration that we deploy to our design centers and
we've been having difficulties with the Quantum libraries we deploy as
part of this configuration. In one case, I had a SuperLoader 3 go bad in
March, replacement go bad in April, and the replacement replacement
seems to be DOA.

It takes Quantum 2 weeks to get me a replacement library and it's a roll
of the dice getting the replacement unit to work. (This is their "Rapid
Exchange" program.) It's been suggested that environmental factors in
our design centers are causing the failures, but I'm of the opinion that
Quantum's replacement quality is poor. We've had some library issues in
the US and Europe as well, but nothing as bad as the issues I see in my
Asia / Pacific Rim environments.

We've already decided to modify our standard deployment template to
replace the Quantum library with a similar Dell, but I've got something
like 9 libraries already deployed. If I can't get to the bottom of my
library issues, I'm going to be stuck with this nightmare until hardware
refresh happens in 3 years.

-Jonathan
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