Dwayne,
Can you show the errors in the bptm log with verbose set to 5?
Also do you have any system errors showing scsi errors for the
problem?
len
From:
veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Adams,
Dwayne
Sent: Thursday, April 01, 2010 1:25 PM
To: Chapman, Scott; judy_hinchcliffe AT administaff DOT com;
VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] KMS encryption
Scott,
1343 is a LTO4 tape. I just made the change and tested.
I set one of my LTO4 drives to HCART, created a new HCART Storage Unit, changed
the policy to use that storage unit, deleted the tapes and ran an inventory as
HCART to the Scratch Pool. Same outcome.
4/1/2010 10:11:01 AM - estimated 0 kbytes needed
4/1/2010 10:11:05 AM - started process bpbrm (3608)
4/1/2010 10:11:17 AM - connecting
4/1/2010 10:11:18 AM - connected; connect time: 00:00:01
4/1/2010 10:11:19 AM - mounting 001343
4/1/2010 10:11:54 AM - Error bptm(pid=4024) FREEZING media id
001343, Encryption unavailable for an ENCR pool
4/1/2010 10:11:55 AM - Warning bptm(pid=4024) media id 001343 load
operation reported an error
4/1/2010 10:11:55 AM - current media 001343 complete, requesting
next resource Any
4/1/2010 10:12:32 AM - granted resource 001342
4/1/2010 10:12:32 AM - granted resource IBM.ULTRIUM-TD4.001
4/1/2010 10:12:32 AM - granted resource som012-hcart-robot-tld-1
4/1/2010 10:12:34 AM - mounting 001342
4/1/2010 10:13:17 AM - Error bptm(pid=4024) FREEZING media id
001342, Encryption unavailable for an ENCR pool
4/1/2010 10:13:18 AM - Warning bptm(pid=4024) media id 001342 load
operation reported an error
4/1/2010 10:13:18 AM - current media 001342 complete, requesting
next resource Any
4/1/2010 10:13:58 AM - end writing
unable to allocate new media for backup, storage unit has none
available(96)
termination requested by administrator(150)
Dwayne
From: Chapman, Scott
[mailto:Scott.Chapman AT icbc DOT com]
Sent: Thursday, April 01, 2010 10:06 AM
To: judy_hinchcliffe AT administaff DOT com; Adams, Dwayne;
VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] KMS encryption
I can confirm that this is not the case.
I think your problem is that both of your media types (LTO3 and
LTO4) are set to HCART3… you need to have that separated out, and you
need to have your drives configured the same. If your LTO3 media is
HCART3 and your LTO4 media are HCART, then you need your LTO3 drives to be
HCART3 and your LTO4 drives to be HCART.
Is your 001343 media an LTO4 cartridge? And was it mounted into an
LTO4 drive when you tried to write the encrypted backup?
Scott
Chapman
Senior Technical Specialist
Storage and Database Administration
ICBC - Victoria
Ph: 250.414.7650 Cell: 250.213.9295
From:
veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of judy_hinchcliffe AT administaff DOT com
Sent: Thursday, April 01, 2010 9:55 AM
To: AdamsDC AT medsch.ucsf DOT edu; VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] KMS encryption
I seem to remember reading in the
book the type HAD to be HCART=lto4 (not sure if I read that somewhere or it
just stuck in my head)
Try deleting one of your tapes,
and get it added back in as an HCART – your lto4 tape drives should
already be HCART ( if not you will have to change them as well)
Then give it a try – I
really think that is the problem.
From: Adams, Dwayne
[mailto:AdamsDC AT medsch.ucsf DOT edu]
Sent: Thursday, April 01, 2010 11:33 AM
To: Judy Hinchcliffe; VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] KMS encryption
Judy,
I have a call in to Symantec now. My environment already has
LTO3 and LTO4 media set to HCART3 (not my doing). I am going to change
the tapes to HCART as part of this project. I wonder if the fl1
0x00010049 is reported by the drive or Netbackup is providing that information
to the drive? I called Dell and they were not much help. Once I said the
KMS, I got the “we only support our solution line”. I am
getting my “ducks in a row” so I can call Dell back if it is not a
NBU config issue. My libraries are both setup for application managed encryption. Wish me luck. J
Thanks
Dwayne Adams
From:
judy_hinchcliffe AT administaff DOT com [mailto:judy_hinchcliffe AT administaff DOT com]
Sent: Thursday, April 01, 2010 9:22 AM
To: Adams, Dwayne; VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] KMS encryption
I have not had that problem.
My thought is what media type is
001343 - it has to be hcart (so nb knows it is a lto4)
As you have both types in your
library I would check that the media type/barcode say it is a lto4 as well has
physically check that it is an lto4.
I have a master/media, a media,
and 2 SAN Media all encrypting just fine.
From:
veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Adams,
Dwayne
Sent: Thursday, April 01, 2010 11:16 AM
To: VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] KMS encryption
Hello,
Has anyone run into this issue with KMS? I have setup KMS on
my Master Server and can encrypt data to the pools from my Master. I get
the following error and the tape is frozen when I try to run an encrypted job
from my Media Server. The bptm log says the tape is a LTO3 tape but the
tape is definitely a LTO4 tape. I have read the Technote on this but that
is all I have found.
http://seer.entsupport.symantec.com/docs/321244.htm
Thanks
Dwayne Adams
Encryption unavailable for an ENCR pool
4/1/2010 8:41:25 AM - started process bpbrm (1216)
4/1/2010 8:41:36 AM - connecting
4/1/2010 8:41:36 AM - connected; connect time: 00:00:00
4/1/2010 8:41:37 AM - mounting 001343
4/1/2010 8:42:23 AM - Error bptm(pid=3972) FREEZING media id
001343, Encryption unavailable for an ENCR pool
4/1/2010 8:42:24 AM - Warning bptm(pid=3972) media id 001343 load
operation reported an error
4/1/2010 8:42:24 AM - current media 001343 complete, requesting
next resource Any
4/1/2010 8:42:54 AM - end writing
termination requested by administrator(150)
Netbackup 6.5.4
Library 1 Media Server
Dell ML6000 series
2 LTO4 drives and 4 LTO3 drives (Downed for testing encryption with
LTO4 tapes)
manage_drive_attributes: report_attr, fl1 0x00010049, fl2
0x00000004
Library 2 Master\Media
Dell ML6000 series
6 LTO4 drives
manage_drive_attributes: report_attr, fl1 0x00030849, fl2
0x00000000
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