Veritas-bu

Re: [Veritas-bu] KMS encryption

2010-04-01 12:58:12
Subject: Re: [Veritas-bu] KMS encryption
From: "Adams, Dwayne" <AdamsDC AT medsch.ucsf DOT edu>
To: judy_hinchcliffe AT administaff DOT com, VERITAS-BU AT mailman.eng.auburn DOT edu
Date: Thu, 1 Apr 2010 09:57:49 -0700

Judy,

 

I will let you know what I find out.

 

Thanks

 

Dwayne Adams

 


From: judy_hinchcliffe AT administaff DOT com [mailto:judy_hinchcliffe AT administaff DOT com]
Sent: Thursday, April 01, 2010 9:55 AM
To: Adams, Dwayne; VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] KMS encryption

 

I seem to remember reading in the book the type HAD to be HCART=lto4 (not sure if I read that somewhere or it just stuck in my head)

 

Try deleting one of your tapes, and get it added back in as an HCART – your lto4 tape drives should already be HCART ( if not you will have to change them as well)

Then give it a try – I really think that is the problem.

 

From: Adams, Dwayne [mailto:AdamsDC AT medsch.ucsf DOT edu]
Sent: Thursday, April 01, 2010 11:33 AM
To: Judy Hinchcliffe; VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] KMS encryption

 

Judy,

 

I have a call in to Symantec now.  My environment already has LTO3 and LTO4 media set to HCART3 (not my doing).  I am going to change the tapes to HCART as part of this project.  I wonder if the fl1 0x00010049 is reported by the drive or Netbackup is providing that information to the drive?  I called Dell and they were not much help. Once I said the KMS, I got the “we only support our solution line”.  I am getting my “ducks in a row” so I can call Dell back if it is not a NBU config issue.  My libraries are both setup for application managed encryption.  Wish me luck.  J

 

Thanks

 

Dwayne Adams

 


From: judy_hinchcliffe AT administaff DOT com [mailto:judy_hinchcliffe AT administaff DOT com]
Sent: Thursday, April 01, 2010 9:22 AM
To: Adams, Dwayne; VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] KMS encryption

 

I have not had that problem.

My thought is what media type is 001343  - it has to be hcart (so nb knows it is a lto4)

As you have both types in your library I would check that the media type/barcode say it is a lto4 as well has physically check that it is an lto4.

 

I have a master/media, a media, and 2 SAN Media all encrypting just fine.

 

 

 

From: veritas-bu-bounces AT mailman.eng.auburn DOT edu [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Adams, Dwayne
Sent: Thursday, April 01, 2010 11:16 AM
To: VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] KMS encryption

 

Hello,

 

Has anyone run into this issue with KMS?  I have setup KMS on my Master Server and can encrypt data to the pools from my Master.  I get the following error and the tape is frozen when I try to run an encrypted job from my Media Server.  The bptm log says the tape is a LTO3 tape but the tape is definitely a LTO4 tape.  I have read the Technote on this but that is all I have found.

 

http://seer.entsupport.symantec.com/docs/321244.htm

 

 

Thanks

 

Dwayne Adams

 

Encryption unavailable for an ENCR pool

 

4/1/2010 8:41:25 AM - started process bpbrm (1216)

4/1/2010 8:41:36 AM - connecting

4/1/2010 8:41:36 AM - connected; connect time: 00:00:00

4/1/2010 8:41:37 AM - mounting 001343

4/1/2010 8:42:23 AM - Error bptm(pid=3972) FREEZING media id 001343, Encryption unavailable for an ENCR pool  

4/1/2010 8:42:24 AM - Warning bptm(pid=3972) media id 001343 load operation reported an error    

4/1/2010 8:42:24 AM - current media 001343 complete, requesting next resource Any

4/1/2010 8:42:54 AM - end writing

termination requested by administrator(150)

 

Netbackup 6.5.4

 

Library 1 Media Server

 

Dell ML6000 series

2 LTO4 drives and 4 LTO3 drives (Downed for testing encryption with LTO4 tapes)

 

manage_drive_attributes: report_attr, fl1 0x00010049, fl2 0x00000004

 

Library 2 Master\Media

Dell ML6000 series

6 LTO4 drives

 

manage_drive_attributes: report_attr, fl1 0x00030849, fl2 0x00000000

 

 

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