Judy,
I will let you know what I find out.
Thanks
Dwayne Adams
From: judy_hinchcliffe AT administaff DOT com
[mailto:judy_hinchcliffe AT administaff DOT com]
Sent: Thursday, April 01, 2010
9:55 AM
To: Adams, Dwayne;
VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] KMS
encryption
I seem to remember reading in the book the
type HAD to be HCART=lto4 (not sure if I read that somewhere or it just stuck
in my head)
Try deleting one of your tapes, and get it
added back in as an HCART – your lto4 tape drives should already be HCART
( if not you will have to change them as well)
Then give it a try – I really think
that is the problem.
From: Adams, Dwayne
[mailto:AdamsDC AT medsch.ucsf DOT edu]
Sent: Thursday, April 01, 2010
11:33 AM
To: Judy Hinchcliffe;
VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] KMS
encryption
Judy,
I have a call in to Symantec now. My
environment already has LTO3 and LTO4 media set to HCART3 (not my doing).
I am going to change the tapes to HCART as part of this project. I
wonder if the fl1 0x00010049 is reported by the drive or Netbackup is providing
that information to the drive? I called Dell and they were not much help.
Once I said the KMS, I got the “we only support our solution
line”. I am getting my “ducks in a row” so I can call
Dell back if it is not a NBU config issue. My libraries are both setup
for application
managed encryption. Wish me luck. J
Thanks
Dwayne Adams
From:
judy_hinchcliffe AT administaff DOT com [mailto:judy_hinchcliffe AT administaff DOT com]
Sent: Thursday, April 01, 2010
9:22 AM
To: Adams, Dwayne;
VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] KMS
encryption
I have not had that problem.
My thought is what media type is
001343 - it has to be hcart (so nb knows it is a lto4)
As you have both types in your library I
would check that the media type/barcode say it is a lto4 as well has physically
check that it is an lto4.
I have a master/media, a media, and 2 SAN
Media all encrypting just fine.
From:
veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Adams, Dwayne
Sent: Thursday, April 01, 2010
11:16 AM
To:
VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] KMS
encryption
Hello,
Has anyone run into this issue with
KMS? I have setup KMS on my Master Server and can encrypt data to the
pools from my Master. I get the following error and the tape is frozen
when I try to run an encrypted job from my Media Server. The bptm log
says the tape is a LTO3 tape but the tape is definitely a LTO4 tape. I
have read the Technote on this but that is all I have found.
http://seer.entsupport.symantec.com/docs/321244.htm
Thanks
Dwayne Adams
Encryption unavailable for an ENCR pool
4/1/2010 8:41:25 AM - started process
bpbrm (1216)
4/1/2010 8:41:36 AM - connecting
4/1/2010 8:41:36 AM - connected; connect
time: 00:00:00
4/1/2010 8:41:37 AM - mounting 001343
4/1/2010 8:42:23 AM - Error bptm(pid=3972)
FREEZING media id 001343, Encryption unavailable for an ENCR pool
4/1/2010 8:42:24 AM - Warning
bptm(pid=3972) media id 001343 load operation reported an
error
4/1/2010 8:42:24 AM - current media 001343
complete, requesting next resource Any
4/1/2010 8:42:54 AM - end writing
termination requested by
administrator(150)
Netbackup 6.5.4
Library 1 Media Server
Dell ML6000 series
2 LTO4 drives and 4 LTO3 drives (Downed
for testing encryption with LTO4 tapes)
manage_drive_attributes: report_attr, fl1
0x00010049, fl2 0x00000004
Library 2 Master\Media
Dell ML6000 series
6 LTO4 drives
manage_drive_attributes: report_attr, fl1
0x00030849, fl2 0x00000000