I seem to remember reading in the
book the type HAD to be HCART=lto4 (not sure if I read that somewhere or it
just stuck in my head)
Try deleting one of your tapes,
and get it added back in as an HCART – your lto4 tape drives should
already be HCART ( if not you will have to change them as well)
Then give it a try – I really
think that is the problem.
From: Adams, Dwayne
[mailto:AdamsDC AT medsch.ucsf DOT edu]
Sent: Thursday, April 01, 2010 11:33 AM
To: Judy Hinchcliffe; VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] KMS encryption
Judy,
I have a call in to Symantec now. My environment already has
LTO3 and LTO4 media set to HCART3 (not my doing). I am going to change
the tapes to HCART as part of this project. I wonder if the fl1
0x00010049 is reported by the drive or Netbackup is providing that information
to the drive? I called Dell and they were not much help. Once I said the
KMS, I got the “we only support our solution line”. I am
getting my “ducks in a row” so I can call Dell back if it is not a
NBU config issue. My libraries are both setup for application managed encryption. Wish me luck. J
Thanks
Dwayne Adams
From:
judy_hinchcliffe AT administaff DOT com [mailto:judy_hinchcliffe AT administaff DOT com]
Sent: Thursday, April 01, 2010 9:22 AM
To: Adams, Dwayne; VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: RE: [Veritas-bu] KMS encryption
I have not had that problem.
My thought is what media type is
001343 - it has to be hcart (so nb knows it is a lto4)
As you have both types in your
library I would check that the media type/barcode say it is a lto4 as well has
physically check that it is an lto4.
I have a master/media, a media,
and 2 SAN Media all encrypting just fine.
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Adams,
Dwayne
Sent: Thursday, April 01, 2010 11:16 AM
To: VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] KMS encryption
Hello,
Has anyone run into this issue with KMS? I have setup KMS on
my Master Server and can encrypt data to the pools from my Master. I get
the following error and the tape is frozen when I try to run an encrypted job
from my Media Server. The bptm log says the tape is a LTO3 tape but the
tape is definitely a LTO4 tape. I have read the Technote on this but that
is all I have found.
http://seer.entsupport.symantec.com/docs/321244.htm
Thanks
Dwayne Adams
Encryption unavailable for an ENCR pool
4/1/2010 8:41:25 AM - started process bpbrm (1216)
4/1/2010 8:41:36 AM - connecting
4/1/2010 8:41:36 AM - connected; connect time: 00:00:00
4/1/2010 8:41:37 AM - mounting 001343
4/1/2010 8:42:23 AM - Error bptm(pid=3972) FREEZING media id
001343, Encryption unavailable for an ENCR pool
4/1/2010 8:42:24 AM - Warning bptm(pid=3972) media id 001343 load
operation reported an error
4/1/2010 8:42:24 AM - current media 001343 complete, requesting next
resource Any
4/1/2010 8:42:54 AM - end writing
termination requested by administrator(150)
Netbackup 6.5.4
Library 1 Media Server
Dell ML6000 series
2 LTO4 drives and 4 LTO3 drives (Downed for testing encryption with
LTO4 tapes)
manage_drive_attributes: report_attr, fl1 0x00010049, fl2
0x00000004
Library 2 Master\Media
Dell ML6000 series
6 LTO4 drives
manage_drive_attributes: report_attr, fl1 0x00030849, fl2
0x00000000