Re: [Veritas-bu] Can't upgrade past windows netbackup client 6.0

The symptom we had was:
Failed to connect to server. Error: 0x800401F0

Digging deeper we saw WMI issues logged in the install log.
We saw errors logged in the WMI logs also, but service was otherwise functioning and the articles on this error on Symantec were not applicable, or didn't work.

Symantec support gave us this brute force fix which did the trick, but you might want to look at any 3rd party apps you have installed that set up their own stuff in WMI.

Here was the rebuild procedure we used.

At the command line, typed "net stop winmgmt"
Opened Explorer and wemt to the folder called %SystemRoot%\System32\WBEM\Repository.
Deleted that folder and everything in it.
Rebooted the system normally.
On the next login, opened a command prompt and typed the following commands in this order:
winmgmt /clearadap
winmgmt /kill
winmgmt /unregserver
winmgmt /regserver
winmgmt /resyncperf

On 2/21/2010 1:42 AM, David Stanaway wrote:

I just had a problem with this same error on a windows 2000 client. This
was on a new 6.5 install.

At the very end of the install, the installer connected to the windows
event logs through WMI I think but this failed due to WMI repository
being corrupted somehow. The install rolls back at this point.

The problem was with the WMI Registry which needed to be rebuilt. I can
send you instructions if you need. It was relatively painless but needed
a reboot of the client.

On 2/19/2010 5:57 PM, zimmy00 wrote:

I have over 300 clients out there and out of those I can't seem to get a handful of them upgraded past 6. Now I know that unlike 6 and before, 6.5 requires communication with the server, however there are no firewalls in the way. And the servers backup with no problem with the older clients installed. The only error I see in the logs is "Failed to connect to server. Error: 0x800401F0" and of course during the install the app says "Installation was interupted". 

I know it's not the master servers since they have no problem getting to other clients. DNS is not an issue because the master is a unix server and I use the hosts table. And as stated there are no firewalls in between. Anyone have any idea's because I can't think of anything else.

This is happening on both 2000 and 2003 clients, I have ran it locally and tried to push it from another client.  I have ran it as administrator (run as) and as an adminstrator account.  There is no UPS software on these servers (only article I could find on it).

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