Veritas-bu

Re: [Veritas-bu] One last problem with master server failure

2009-11-02 11:10:41
Subject: Re: [Veritas-bu] One last problem with master server failure
From: Justin Piszcz <jpiszcz AT lucidpixels DOT com>
To: "Spearman, David" <spe08 AT co.henrico.va DOT us>
Date: Mon, 2 Nov 2009 11:07:33 -0500 (EST)

On Mon, 2 Nov 2009, Justin Piszcz wrote:

>
>
> On Mon, 2 Nov 2009, Spearman, David wrote:
>
>> Still looking into that. All the disks are present, I can read/write to 
>> them. The quick and dirty messages are
>>
>> 11/2/2009 9:51:54 AM - begin Restore
>> 11/2/2009 9:51:55 AM - restoring image exch1.hcg.local_1256724002
>> 11/2/2009 9:51:55 AM - requesting resource Fibre Transport
>> 11/2/2009 9:51:55 AM - Info nbjm(pid=2836) NBU status: 800, EMM status: 
>> Fibre Transport resources are not available
>> 11/2/2009 9:51:55 AM - Info nbjm(pid=2836) NBU status: 800, EMM status: 
>> Fibre Transport resources are not available
>> 11/2/2009 9:52:19 AM - connecting
>> 11/2/2009 9:52:28 AM - connected; connect time: 00:00:09
>> 11/2/2009 9:52:28 AM - started process bptm (2544)
>> 11/2/2009 9:52:30 AM - Critical bptm(pid=2544) sts_get_lsu_prop_byname on 
>> LSU G:\ failed: 2060013 no more entries
> ^^
>
> http://seer.entsupport.symantec.com/docs/290907.htm
>
> Troubleshooting:
> This error is noticed when both the Disk Storage Unit and destination path on 
> disk are deleted (in this example -  C:\Disk_STU) prior to the retention 
> period of the image being reached.
>
> The error condition is reported when the NetBackup tries to delete fragments 
> on the storage unit and finds the DSU directory missing.
>
> Resolution:
> Manually create an empty directory in the storage unit path on the 
> appropriate media server as per the error message seen in the Detailed Job 
> Status page.  The subsequent Image Cleanup that is initiated by NetBackup 
> will exit successfully without the above error message.  Then, the storage 
> unit folder can be deleted after this cleanup has exited.
>
>> 11/2/2009 9:52:30 AM - started process bptm (1388)
>> 11/2/2009 9:52:31 AM - Critical bptm(pid=2544) Invalid storage device: G:\ 
>> no more entries
>> 11/2/2009 9:52:31 AM - Critical bptm(pid=2544) failure to open disk at path 
>> G:\: plug-in reports error 2060013
^^ Looks like you need to re-map G:\ to your fiber array-- this is where NBU
is expecting to find the files?

>> 11/2/2009 9:52:34 AM - Error bptm(pid=1388) The following files/folders were 
>> not restored:
>> 11/2/2009 9:52:35 AM - Error bptm(pid=1388) UTF - /Microsoft Exchange Public 
>> Folders/IT/AdminCalendar/Marshall - doctor at 8:00 followed by STEP meeting 
>> <000000001A447390AA6611CD9BC800AA002FC45A0900913F8E1F0AAF9344BC7D5CEF18D176E40000002CAFF90000925558732876534DAC88398A4B5693E9000D44DBC2F00000>
>> 11/2/2009 9:52:37 AM - restored image exch1.hcg.local_1256724002 - (media 
>> open error(83)); restore time 00:00:42
>> 11/2/2009 9:52:37 AM - end Restore; elapsed time: 00:00:43
>> the restore failed to recover the requested files(5)
>> 11/2/2009 9:52:41 AM - Error bpbrm(pid=1576) client restore EXIT STATUS 83: 
>> media open error
>
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