I have the same issue w/RMAN backups, I have a case open with Symantec (I 
occasionally get this sporadically):

11:52:29.261 [1646662] <16> mount_open_media: error requesting media, 
TpErrno = Robot operation failed

It is NOT a robot problem (in my case) -- are you running 6.5.4?

On Wed, 28 Oct 2009, Reynolds, Susan K. wrote:

> Hey there,
>
> AIX 5.3
>
> I'll try creating those directories and let you know what they say.
>
> From: veritas-bu-bounces AT mailman.eng.auburn DOT edu 
> [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Dean
> Sent: Wednesday, October 28, 2009 1:56 PM
> To: veritas-bu AT mailman.eng.auburn DOT edu
> Subject: Re: [Veritas-bu] SAP backups
>
> What platform is this? If it's Linux, have a look in /var/log/messages around 
> the time of the backup failure for messages from the tape library.
>
> I'm not sure if the old style "media manager" debug logs are still relevant 
> with EMM, but you could try creating the logging directories :
> /usr/openv/volmgr/debug/reqlib
> /usr/openv/volmgr/debug/daemon
>
> (from memory)
>
> Cheers
> Dean
> On Thu, Oct 29, 2009 at 6:53 AM, Reynolds, Susan K. <SReynolds2 AT 
> semprautilities DOT com<mailto:SReynolds2 AT semprautilities DOT com>> wrote:
> And again, OS backups to same clients fine:
>
> 11:42:08.876 [1646662] <2> parse_resource_strings: Parsed message type 17, 
> version 2, 19 parameters
> 11:42:08.876 [1646662] <2> parse_resource_strings: STORAGE 0 Master_RMAN_Test 
> 14 1048576
> 11:42:08.876 [1646662] <2> parse_resource_strings: Parsed message type 18, 
> version 0, 4 parameters
> 11:42:08.876 [1646662] <2> nbjm_media_request: Job control returned to BPTM
> 11:42:08.876 [1646662] <2> drivename_open: Called with Create 1, file 
> IBM.03592E05.000
> 11:42:08.877 [1646662] <2> drivename_lock: lock established
> 11:42:08.877 [1646662] <2> drivename_write: Called with mode 0
> 11:42:08.877 [1646662] <2> send_MDS_msg: MEDIADB 1 217790 S05200 4003438 
> *NULL* 14 1256723059 0 0 0 0 0 0 1 10 0 16 1024 0 0 0
> 11:42:08.886 [1646662] <2> bptm media_id_to_monitor: job_id = 3192679
> 11:42:08.886 [1646662] <2> bptm media_id_to_monitor: pDstMediaId = S05200
> 11:42:08.886 [1646662] <2> set_job_details: Sending jobData jobid (3192679)
> 11:42:08.886 [1646662] <2> send_structure_data: Index 28 Field m_szDstMediaID 
> Value <S05200>
> 11:42:08.886 [1646662] <2> set_job_details: Done
> 11:42:08.887 [1646662] <2> mount_open_media: Waiting for mount of media id 
> S05200 (copy 1) on server bs-nbma1.
> 11:42:08.887 [1646662] <4> create_tpreq_file: symlink to path /dev/rmt1.1
> 11:42:08.888 [1646662] <2> manage_scsi_reserve: SCSI RESERVE
> 11:42:08.888 [1646662] <4> expandpath: 
> /usr/openv/netbackup/db/media/tpreq/drive_IBM.03592E05.000
> 11:42:09.008 [1646662] <2> process_brm_msg: no pending message from bpbrm
> 11:52:29.246 [1646662] <2> send_MDS_msg: OP_STATUS 0 217790 bs-nbma1 9 1 0 0 
> 0 0 0 0 *NULL* 0
> 11:52:29.260 [1646662] <2> send_operation_error: Decoded status = 9 from 1
> 11:52:29.260 [1646662] <2> set_job_details: Sending Tfile jobid (3192679)
> 11:52:29.260 [1646662] <2> set_job_details: LOG 1256755949 16 bptm 1646662 
> error requesting media, TpErrno = Robot operation failed
>
> 11:52:29.260 [1646662] <2> set_job_details: Done
> 11:52:29.260 [1646662] <2> db_error_add_to_file: dberrorq.c:midnite = 
> 1256713200
> 11:52:29.261 [1646662] <16> mount_open_media: error requesting media, TpErrno 
> = Robot operation failed
> 11:52:29.261 [1646662] <4> create_tpreq_file: symlink to path /dev/rmt1.1
> 11:52:29.262 [1646662] <2> manage_scsi_reserve: SCSI RELEASE
> 11:52:29.262 [1646662] <2> drivename_write: Called with mode 1
> 11:52:29.262 [1646662] <2> drivename_unlock: unlocked
> 11:52:29.262 [1646662] <2> drivename_close: Called
> 11:52:29.263 [1646662] <2> set_job_details: Sending Tfile jobid (3192679)
> 11:52:29.263 [1646662] <2> set_job_details: LOG 1256755949 8 bptm 1646662 
> media id S05200 load operation reported an error
>
> -----Original Message-----
> From: Marianne Van Den Berg [mailto:mvdberg AT stortech.co DOT 
> za<mailto:mvdberg AT stortech.co DOT za>]
> Sent: Wednesday, October 28, 2009 10:14 AM
> To: Reynolds, Susan K.
> Subject: RE: [Veritas-bu] SAP backups
> What is the error in bptm log?
>
> sent from my Nokia E75
> -----Original Message-----
> From: Reynolds, Susan K.
> Sent:  28/10/2009, 18:40
> To: veritas-bu AT mailman.eng.auburn DOT edu<mailto:veritas-bu AT 
> mailman.eng.auburn DOT edu>
> Subject: [Veritas-bu] SAP backups
>
> Has anyone encountered a problem where a SAP Agent backup just stalls, fails 
> to load the tape, freezes the tape and then downs the drive...while the OS 
> backups have no problem?
>
> And does anyone have an idea of what may cause this?
> _______________________________________________
> Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT 
> edu<mailto:Veritas-bu AT mailman.eng.auburn DOT edu>
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>
>
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