Have you fired up the sL500 Java Console?
Any particular errors or problems reported?

What is your host OS and NetBackup version?
Have you got the latest firmware applied for the library?
Simon 

-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of NBU
Sent: Monday, September 14, 2009 6:46 AM
To: VERITAS-BU AT mailman.eng.auburn DOT edu
Subject: [Veritas-bu] SL500 Tape Library Issue


Hi Forum,

Facing problem with SL500 Tape library as it goes in hang state and no
medias get mounted. All backup remains in queue.

This is observed once in 2 days time.

During problem Console also doesn't fetches any data from library. Only
after rebooting the library it does.

Following error is received on the Master server during problem.

------------------------------------------------------------------------
-------------

Sep 13 01:02:05 P038XMST01 tldcd[17544]: [ID 466614 daemon.error] TLD(0)
Mode_sense error Sep 13 01:02:32 P038XMST01 tldcd[17544]: [ID 782741
daemon.error] TLD(0) key = 0x2, asc = 0x4, ascq = 0x1, LOGICAL UNIT IS
IN PROCESS OF BECOMING READY
------------------------------------------------------------------------
-------------
We have replaced the robot assembly, then also the problem persists.

Any help/suggestions appreciated.

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