[Veritas-bu] NetBackup LiveUpdate Troubleshooting

Anyone with any troubleshooting tips for NetBackup LiveUpdate?

I have a functioning LiveUpdate server/policy that has worked for numerous hosts. However, 1 particular host seems to always fail. The LiveUpdate policy on seems to run forever. Watching the available logs on the client seem to show that the client is simply waiting. Any thoughts?

I've killed the process and re-attempted multiple times;
I've uninstalled/re-installed the NetBackup client;
The same results…always "hanging" at "Loading guard file". The same LiveUpdate policy has worked successfully for similar hosts.

----- snip from /opt/Symantec/LiveUpdate/liveupdt.log -----
Mar 4, 2009 4:09:08 PM Java LiveUpdate launched with the command line = -c /usr/openv/netbackup/nblu.conf
Mar 4, 2009 4:09:08 PM Using character set UTF-8
Mar 4, 2009 4:09:08 PM Command-line Product Selections to update:
Mar 4, 2009 4:09:08 PM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Mar 4, 2009 4:09:08 PM Debug - Caught exception looking for root user. Exception text => java.lang.NullPointerException
Mar 4, 2009 4:09:08 PM Java Version 1.4.2_13.
Mar 4, 2009 4:09:08 PM Linux 2.4.21-47.0.1.ELvmnix
Mar 4, 2009 4:09:08 PM Java LiveUpdate version 3.5 Build 32.
Mar 4, 2009 4:09:08 PM ProductInventory: parsed default inventory file: /etc/Product.Catalog.JavaLiveUpdate
Mar 4, 2009 4:09:08 PM Inventory File Product Selections to update:
Mar 4, 2009 4:09:08 PM (ProdName, Version, Lang, ItemSeqName, SeqNum)
Mar 4, 2009 4:09:08 PM   NetBackup_LUA, 6.5, English, Update, 20070709
Mar 4, 2009 4:09:08 PM   NetBackup_JAV, 6.5, English, Update, 20070709
Mar 4, 2009 4:09:08 PM   NetBackup_ENC, 6.5, English, Update, 20070709
Mar 4, 2009 4:09:08 PM   NBClient_Linux, 6.5, English, Update, 20070709
…
Mar 4, 2009 4:09:09 PM Extracting liveupdt.grd
Mar 4, 2009 4:09:09 PM Total number of bytes read is 12,465
Mar 4, 2009 4:09:09 PM Extracting liveupdt.sig
Mar 4, 2009 4:09:09 PM Total number of bytes read is 2,267
Mar 4, 2009 4:09:09 PM Unzipping completed
Mar 4, 2009 4:09:09 PM Loading guard file: /tmp/1236182948771/nbclient$5flinux_6.5_english_livetri.zip1236182949090/liveupdt.grd

Mar 4, 2009 4:09:09 PM The zip entry is liveupdt.tri
Mar 4, 2009 4:09:09 PM The zip entry is liveupdt.grd
Mar 4, 2009 4:09:09 PM The zip entry is liveupdt.sig
Mar 4, 2009 4:09:09 PM Unzipping netbackup$5fjav_6.5_english_livetri.zip into /tmp/1236182948771/netbackup$5fjav_6.5_english_livetri.zip1236182949108 ...

Mar 4, 2009 4:09:09 PM The zip file downloaded is a catalog file
Mar 4, 2009 4:09:09 PM Extracting liveupdt.tri
Mar 4, 2009 4:09:09 PM Total number of bytes read is 928
Mar 4, 2009 4:09:09 PM Extracting liveupdt.grd
Mar 4, 2009 4:09:09 PM Total number of bytes read is 5,877
Mar 4, 2009 4:09:09 PM Extracting liveupdt.sig
Mar 4, 2009 4:09:09 PM Total number of bytes read is 2,267
Mar 4, 2009 4:09:09 PM Unzipping completed
Mar 4, 2009 4:09:09 PM Loading guard file: /tmp/1236182948771/netbackup$5fjav_6.5_english_livetri.zip1236182949108/liveupdt.grd

----- snip from /usr/openv/netbackup/logs/nbliveup/log.030409 -----
16:09:03.038 [29900] <4> nbliveup main: INITIATING nbliveup
16:09:03.038 [29900] <4> nbliveup main: argv[0] = /usr/openv/netbackup/bin/nbliveup
16:09:03.038 [29900] <4> nbliveup main: argv[1] =
16:09:03.038 [29900] <2> makeSocketLinger: setsockopt SO_LINGER on 1 ok
16:09:03.039 [29901] <4> nbliveup main: INITIATING nbliveup
16:09:03.039 [29901] <4> nbliveup main: argv[0] = /usr/openv/netbackup/bin/nbliveup
16:09:03.039 [29901] <4> nbliveup main: argv[1] =
16:09:03.039 [29901] <4> nbliveup main: argv[2] = -f
16:09:03.039 [29901] <2> makeSocketLinger: setsockopt SO_LINGER on 1 ok
16:09:03.039 [29901] <4> nbliveup main: /usr/openv/netbackup/bin/bpclusterutil doesn't exist
16:09:03.039 [29901] <4> nbliveup read_util: Searching file /usr/openv/netbackup/nblu.conf for logfile=
16:09:03.040 [29901] <4> nbliveup main: Java log file is </opt/Symantec/LiveUpdate/liveupdt.log>
16:09:03.040 [29901] <4> nbliveup read_util: Searching file /etc/Symantec.conf for BaseDir=
16:09:03.040 [29901] <4> nbliveup main: Symantec base path is </opt/Symantec>
16:09:03.040 [29901] <4> nbliveup main: Skipping cluster utility calls.
16:09:03.040 [29901] <4> nbliveup main: Stopping all NBU daemons.
16:09:03.040 [29901] <4> nbliveup execute_cmd: Executing </usr/openv/netbackup/bin/bp.kill_all FORCEKILL SKIPNBLU>
16:09:03.041 [29900] <4> nbliveup copy_and_fork: forked /usr/openv/var/nbliveup (pid=29901)
16:09:08.393 [29901] <2> nbliveup execute_cmd: After call of /usr/openv/netbackup/bin/bp.kill_all FORCEKILL SKIPNBLU, status = 0, errno = 9: Bad file descriptor.

16:09:08.393 [29901] <4> nbliveup execute_cmd: Executing </usr/openv/java/jre/bin/java -cp /opt/Symantec/LiveUpdate/jlu.jar com.symantec.liveupdate.LiveUpdate -c /usr/openv/netbackup/nblu.conf>

# cat /usr/openv/netbackup/luagent/LUAgent.version
NetBackup-LUAGENT-RedHat2.4 6.5

Nick Snyder
Northrop Grumman
Systems Administrator
937-429-6415
nicholas.snyder AT ngc DOT com

_______________________________________________
Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu