[Veritas-bu] Backup Policy - Responsibility for adding client into NBU
2009-02-17 12:23:44
What we have done is to have the SA
submit a Change Record to have servers added, removed, or if the backup
has volume changes to the server environment, since they regularly work
with the business clients and know about 'most' changes to the server.
There have been times, however, where the business client has changed
things on the server and not informed the SA. In this case, the business
contact takes responsibility for the lost data as they generally have access
to the server for application maintenance, but never let the SA know about
the changes that were performed.
We have also had the experience where
the SA forgot to add the Change Record. On multiple occasions, we
have had to go back to our Change Control system and verify that there
was no Change Record, which prevented any finger pointing.
At first, the SA's balked at the little
bit of extra work, but this has been included into all of our processes
and is not an issue now. We will occasionally do an addition before
a Change Record has been created, but in these cases, we hound the SA's
until they cannot stand it anymore and create the needed record.
Mike
----- Message from "WEAVER, Simon \(external\)" <simon.weaver AT astrium.eads DOT net>
on Tue, 17 Feb 2009 16:01:40 -0000 -----
To:
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<veritas-bu AT mailman.eng.auburn DOT edu>
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Subject:
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[Veritas-bu] Backup Policy - Responsibility
for adding client into NBU |
All
A general chit -chat question really. I discovered a project where it holds
500mb Data and was NOT backed up !
The only reason this came to light
was due to a problem on the Server, when the NBU Admin realised it had
not been backed up (but should have been).
Looking at the history, it was
backed up, but somehow its been removed from a Policy. Luckily, the fault
was rectified and all data was recovered intact.
Question is this - who is responsible
for ensuring any new Servers get backed up into your Backup Environment?
Sometimes I think its easy to blame the NBU admin, but how do they know
what should or should not be backed up.
Does anyone have any process or
routine in place or regular checks with their System Admins to make sure
the backup client lists have not changed or need new servers backed up?
Regards
Simon
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