I have received numerous e-mails from several of you indicating you have the same or similar problems.

 

I have passed this information on to Symantec to show them that this is not an isolated problem.

 

Thanks so much for all your responses.  Hopefully we can get this resolved.

 

 

 

We uncovered a situation recently where some client backups in scheduled policies were not running at all.  These clients were in active policies with several other clients which were running just fine.  We discovered a total of 4 clients in 2 policies which were just not running their backups at all.  Other clients in these 2 policies were being scheduled as expected.   We went for 19 days without backups running on these 4 clients.  Since they never were scheduled, there were obviously no errors in Netbackup at all and we didn’t know we had a problem until someone requested a restore and we saw no backups had run.  We opened a ticket with Symantec and they have escalated it to the highest level.  The problem was finally resolved by a recycle of the Netbackup daemons, but no cause has been determined due to lack of log files during the time of the problem.

 

Symantec believes the policies somehow got corrupted and they believe this is an isolated issue and probably will not occur again.  However if you are not monitoring to see if all your scheduled backups are actually running, you will never know you have a problem. 

 

This is just to alert other users of this issue and to urge them to make sure that this is not a widespread problem. 

 

We are currently running Netbackup 6.0MP6 on an AIX master server.

 

Jim Tageson

Netbackup Administrator

BayCare Health System

Phone: 727-467-4586

E-mail: james.tageson AT baycare DOT org

 

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