Ed Wilts wrote:
> On Fri, Aug 8, 2008 at 9:53 AM, Mark Glazerman 
> <Mark.Glazerman AT spartech DOT com <mailto:Mark.Glazerman AT spartech DOT 
> com>> wrote:
>
> Some the Quality Engineering folks and product managers are reading 
> the list too...  We're not complaining about the engineering on this - 
> although we would have liked for the bug not to have happened in the 
> first place, all we're asking for is that if a data loss bug is 
> acknowledged, customers get notified as quickly as possible.
>
Symantec, help us understand.

Right now, Symantec gives me the impression that "We QA our products and 
QA is expensive" but nothing more.

How are these patches QA'ed exactly? How big is the staff, how big is 
the LAB, is there automated testing? It would be nice to know why their 
QA process missed it and how they are going  to rectify the process 
going forward.

I'd expect their QA to be rather large and something that they can be 
very proud of (via blog posts, youtube videos, webcasts and even Vision 
Sessions)

Karl




























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