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Re: [Veritas-bu] ZFS Filesystem Backups - Tips and tricks
2008-08-08 08:10:25
On Fri, Aug 8, 2008 at 3:16 AM, Weber, Philip <Philip.Weber AT egg DOT com> wrote:
Thanks for highlighting this problem to the list, as we for one hadn't
even picked up that our zfs filesystems were no longer backing up. We
now have the engineering binaries, and our account manager at Symantec
has kindly chased up the TechAlert which should have been issued.
I had a meeting earlier this week with NetBackup engineers followed by some managers. I raised the issue of technotes being released "too late" and used this as an example. The fix is already in 6.5.2 which has been out for a couple of months. In my opinion, the technote should have been released when the bug was acknowledged by engineering - not a couple of months after the fix is out. Symantec gave customers like you no warning that NetBackup was silently failing to back up data when your policies were configured correctly. They knew your data was not being backed up. They knew that unless you went out and manually verified each mount point that there was no way for you to know that the data was no longer being backed up. They chose not to tell you. That's simply irresponsible.
They heard my message. Whether or not they act on it is now up to them. You may want to ask your account manager to suggest to product management that these technotes be issued in a more timely fashion - the more pressure on them, the better. I suspect that there's a few political battles to be fought internally over this....
.../Ed _______________________________________________
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