Veritas-bu

Re: [Veritas-bu] [spam]:Re: FYI - Symantec made a changetotheirFTP(nolongerallows list)

2008-06-09 20:57:48
Subject: Re: [Veritas-bu] [spam]:Re: FYI - Symantec made a changetotheirFTP(nolongerallows list)
From: Justin Piszcz <jpiszcz AT lucidpixels DOT com>
To: "Nardello, John" <john.nardello AT wamu DOT net>
Date: Mon, 9 Jun 2008 15:14:38 -0400 (EDT)
Maybe I missed the original thread topic.....what's the problem again ?

They disabled 'LIST' so the FTP was useless, it has been fixed now.

On Mon, 9 Jun 2008, Nardello, John wrote:

> Maybe I missed the original thread topic.....what's the problem again ?
> Seems like ftp access works for me via web browser still.
>
> ftp://ftp.support.veritas.com/pub/support/products/NetBackup_Enterprise_
> Server/
>
> And at the risk of making my throughput rate drop like a rock, looks
> like 6.5.2 has been released and patches are available for download. =)
>
> - John Nardello
>
>
>
> ________________________________
>
> From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
> [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Ed 
> Wilts
> Sent: Monday, June 09, 2008 8:08 AM
> To: Bill Coleman
> Cc: veritas-bu AT mailman.eng.auburn DOT edu
> Subject: [spam]:Re: [Veritas-bu] FYI - Symantec made a
> changetotheirFTP(nolongerallows list)
>
>
>
> A Google mini appliance is pretty cheap...    http://mini.google.com
> Google site search is also pretty darn cheap:
> http://www.google.com/sitesearch/index.html
>
> There's really no excuse for a major corporation to offer a poor site
> search these days.  And no, Symantec is not the worst.  I think HP may
> take credit for site searching futility.
>
>   .../Ed
>
>
> On Fri, May 30, 2008 at 2:53 PM, Michael Graff Andersen
> <mian71 AT gmail DOT com> wrote:
>
>
>       Hello Bill
>
>       Think I'm not the only who like to se a google like (default
> and)
>       search engine for the support site.
>
>       Regards
>       Michael
>
>       2008/5/30, Bill Coleman <bill_coleman AT symantec DOT com>:
>
>       > Your feedback on the ftp impact is recognized and Symantec
> apologizes for the impact.  Efforts are underway to restore LIST access
> early next week.  Due to software export compliance anonymous access
> will not be available, but Technical Support can supply you details on
> account access so you can access the product directory as in the past.
>       >
>       > There are also focused efforts underway to improve the
> NetBackup online experience including finding technotes.  You can me
> email or talk to me at Vision.
>       >
>       > Bill_Coleman AT symantec DOT com
>       > Engineering Director
>       > NetBackup Customer Advocacy Office
>       > Office: 651 746 7118
>       > Data Protection Group
>       > Symantec Corporation
>       >
>       > -----Original Message-----
>       > From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
> [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of
> ravenderg AT aol DOT com
>       > Sent: Thursday, May 29, 2008 6:45 PM
>       > To: Peacock Dennis - dpeaco;
> veritas-bu-bounces AT mailman.eng.auburn DOT edu; Curtis Preston; Martin,
> Jonathan; veritas-bu AT mailman.eng.auburn DOT edu
>       > Subject: Re: [Veritas-bu] FYI - Symantec made a
> changetotheirFTP(nolongerallows list)
>       >
>       > -----Original Message-----
>       > From: "Peacock Dennis - dpeaco" <Dennis.Peacock AT acxiom DOT com>
>       >
>       > Date: Thu, 29 May 2008 13:35:37
>       > To:"Curtis Preston" <cpreston AT glasshouse DOT com>,       "Martin,
> Jonathan" <JMARTI05 AT intersil DOT com>,
> <veritas-bu AT mailman.eng.auburn DOT edu>
>       > Subject: Re: [Veritas-bu] FYI - Symantec made a change to
>       >        theirFTP(nolongerallows list)
>       >
>       >
>       > No matter what....it does not explain why the new web site is
> so complicated to navigate and find anything one needs. Did someone
> forget about Web Site Design 101????
>       >
>       > Want me to use your backup product and be able to support my
> customers? Then how about making information and patches easy to get to.
>       >
>       >
>       > Thank You,
>       > Dennis Peacock
>       > EBCA
>       > Acxiom Corporation
>       > 501-342-6232 (office)
>       >
>       >
>       >
>       > ----------------
>       >
>       > From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
> [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Curtis
> Preston
>       >  Sent: Thursday, May 29, 2008 1:28 PM
>       >  To: Martin, Jonathan; veritas-bu AT mailman.eng.auburn DOT edu
>       >  Subject: Re: [Veritas-bu] FYI - Symantec made a change to
> theirFTP(nolongerallows list)
>       >
>       > The hacker argument?  PUHLEEZE.  The hacker/theft is far more
> determined and won't be stopped or even bothered by having to script his
> way around a poorly architected website.  Any more than a decent hacker
> is stopped by Apple's DRM-full songs. Takes about 2 seconds to rip that
> stuff out.
>       >
>       > Just like DRM, all this does is make it harder for real people
> to do their job.
>       >
>       >
>       > ________________________________________________________
>       >  Curtis Preston | VP Data Protection
>       >  GlassHouse Technologies, Inc.
>       >
>       >  T: +1 760 710 2004 | C: +1 760 419 5838 | F: +1 760 710 2009
>       >  cpreston AT glasshouse DOT com <mailto:cpreston AT glasshouse DOT 
> com>  |
> www.glasshouse.com <http://www.glasshouse.com/>
>       >  Infrastructure :: Optimized
>       >
>       >
>       > ----------------
>       >
>       > From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
> [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Martin,
> Jonathan
>       >  Sent: Thursday, May 29, 2008 7:09 AM
>       >  To: veritas-bu AT mailman.eng.auburn DOT edu
>       >  Subject: Re: [Veritas-bu] FYI - Symantec made a change to
> their FTP(nolongerallows list)
>       >
>       > I definitely think your sales team should be giving you some
> sort of response to this.  But its not like Symantec isn't listening.
> We know from posts here (and I actually got a phone call once) that they
> are making changes where they can to accommodate us.  However, this
> public FTP thing has got to die.  I support a number of software titles
> and no one in the industry posts public FTP or HTTP copies of their
> softwares unless its a DEMO.  Its just too easy now days to download a
> key from some crack website and plug that into the software you FTPd.
> To be honest, I'm not surprised Symantec didn't do this earlier.  They
> need to protect their intellectual property from piracy.  End of story.
>       >
>       > But to your points, their website is a pain in the butt
> compared to FTP and someone here even said the website didn't work for
> large downloads (that sucks.)  There are obvious middle points here and
> we need to suggest those.
>       >
>       > 1) Login Accounts using our Symantec.com credentials for FTP
>       > 2) A non-webscripted way to get to FTP and HTTP URLs of
> downloads we want (protected, of course)
>       > 3) Only post patches to the FTP public site (what use is
> stealing a patch?)
>       >
>       > Its not like Symantec killed public FTP just to piss everyone
> off.  And I don't know that they are going to reverse course.  So
> perhaps we can find some middle ground that meets both their needs and
> ours?
>       >
>       > -Jonathan
>       >
>       >
>       > ----------------
>       >
>       > From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
> [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of Peacock
> Dennis - dpeaco
>       >  Sent: Thursday, May 29, 2008 9:15 AM
>       >  To: Jared.Seaton AT mylanlabs DOT com; Michael Graff Andersen
>       >  Cc: veritas-bu-bounces AT mailman.eng.auburn DOT edu;
> veritas-bu AT mailman.eng.auburn DOT edu
>       >  Subject: Re: [Veritas-bu] FYI - Symantec made a change to
> their FTP (nolongerallows list)
>       > Unfortunately, Symantec isn't listening to anyone any more. We
> own and purchase a LOT of Netbackup, Legato, and Backup Express and we
> pushed all the way through our Netbackup Sales Rep and support rep about
> the lack of tech support response as well as how poor their website is
> to navigate to find ANYTHING worth while to include the awful way of
> "hunting" for a flippin patch for Netbackup. Needless to say...there's
> been zero response from them in about a year now.
>       >
>       >
>       > Thank You,
>       > Dennis Peacock
>       > EBCA
>       > Acxiom Corporation
>       > 501-342-6232 (office)
>       >
>       >
>       >
>       > ----------------
>       >
>       > From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
> [mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of
> Jared.Seaton AT mylanlabs DOT com
>       >  Sent: Wednesday, May 28, 2008 9:32 PM
>       >  To: Michael Graff Andersen
>       >  Cc: veritas-bu-bounces AT mailman.eng.auburn DOT edu;
> veritas-bu AT mailman.eng.auburn DOT edu
>       >  Subject: Re: [Veritas-bu] FYI - Symantec made a change to
> their FTP (no longerallows list)
>       >
>       >
>       >  This is terrible, I have always used the FTP to get MPs, etc
> because I need them for multiple platforms and it is much easier to
> queue everything up in <insert your ftp client here> than using the
> website and getting each one individually.
>       >
>       >  ALSO, I find the Symantec site EXTREMELY painful to use, the
> search function is almost unusable, nothing seems organized; this is
> terrible news. :'-(
>       >
>       >  I have been using Google to find technotes for netbackup
> using the following url: (searches seer.entsupport.symantec.com for
> "netbackup" and anything within the past month)
>       >
>       >
> http://www.google.com/search?hl=en&q=site%3Aseer.entsupport.symantec.com
> +netbackup&as_qdr=m
>       >
>       >
>       >
>       >
>       >
>       >  Jared M. Seaton
>       >  Recovery Administrator
>       >  Mylan Inc.
>       >  304-554-5926
>       >  304-685-1389 (Cell)
>       >
>       > "Michael Graff Andersen" <mian71 AT gmail DOT com>
>       >  Sent by: veritas-bu-bounces AT mailman.eng.auburn DOT edu
>       > 05/28/2008 04:36 PM
>       >
>       > To
>       > "Justin Piszcz" <jpiszcz AT lucidpixels DOT com>
>       >
>       > cc
>       > veritas-bu AT mailman.eng.auburn DOT edu
>       >
>       > Subject
>       > Re: [Veritas-bu] FYI - Symantec made a change to their FTP (no
> longerallows list)
>       >
>       >
>       >
>       >
>       >
>       >
>       >
>       >
>       >  Think we all should complain, especially as the java download
> dosn't
>       >  really work for the big files.
>       >
>       >  And they are refering to the ftp site in numerous technotes,
> makes
>       >  absolutely no sense to have a pub(lic) area that can't be
> browsed.
>       >
>       >  my 10 cent
>       >
>       >  Michael
>       >
>       >  2008/5/28, Justin Piszcz <jpiszcz AT lucidpixels DOT com>:
>       >  >
>       >  > On Wed, 28 May 2008, Curtis Preston wrote:
>       >  >
>       >  > > Now THAT'S just ridiculous
>       >  > >
>       >  > >
>       >  > > Curtis Preston  |  VP Data Protection
>       >  > > GlassHouse Technologies, Inc.
>       >  > >
>       >  >
>       >  > Agree and I asked if this change would be reversed-- it
> will not be, one
>       >  > must use the website for everything now FYI.
>       >  >
>
>
>
>
> -- 
> Ed Wilts, Mounds View, MN, USA
> RHCE, BCFP, BCSD, SCSP, SCSE
> mailto:ewilts AT ewilts DOT org
>
> If I've helped you, please make a donation to my favorite charity at
> http://firstgiving.com/edwilts
>
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