Hope there's a guru
out there that's awake and online!!
We have logged a priority 1 call with Symantec –
they have only 1 engineer on duty trying to handle 5 calls… No idea when
we can expect a call back…
Everything was running fine till about 7 hours ago.
We are seeing a couple of Active jobs, but they are
parent processes only. Over a hundred jobs queued.
bpps shows a large number of nbgenjobs that seem to
be hanging. nbgenjob log shows this message (repeated multiple times over last
couple of hours):
waiting for Policy Execution Manager callback,
verify nbpem is running
(nbpem IS running)
Master server: Solaris 10, NBU 6.0 MP5.
This has happened twice before. Stopping everything
on master and all media servers and then restarting one by one 'solves'
the problem. I don't see this as a solution – we need to know what's
causing this.
Any ideas?