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Well got to admit, I like them! And have proved useful
in most cases. Had one US guy with a bad attitude problem, and I make a
complaint and the call was directed to a decent guy within 20
mins!
If you have a problem, take the call higher and escalate with
their call centre - they usually have methods to get the case directed straight
away to another engineer.
Also, the feedback you give should help problems like this (we
hope!)
Regards
Simon Weaver
3rd Line Technical Support
Windows
Domain Administrator
EADS Astrium
Limited, B23AA IM (DCS)
Anchorage Road, Portsmouth, PO3
5PU
Email:
Simon.Weaver AT Astrium.eads DOT net
/rant on
So
I'm working a Netbackup / Oracle support issue whereby we're having trouble
restoring an Oracle database from a full backup (RMAN keeps asking for
incremental tapes we don't have.) The Support guy suggests we backup the
control file, database and archive logs in a different order to solve the
problem. My DBA Runs this by Oracle and they agree so we make the
configuration change, run the backup, and then that restore hangs after
restoring the control files. The Symantec tech tells me now I've got a
new issue and that I need to open a new ticket because he's closed the
original one! I can't believe I pay for this as "support!" _(*&%@_*#&%_#@&%)@%#
/rant off
-Jonathan
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