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Re: [Veritas-bu] Error bptm(pid=3956) SCSI RESERVE failed

2007-07-14 18:08:33
Subject: Re: [Veritas-bu] Error bptm(pid=3956) SCSI RESERVE failed
From: "Nick Majeran" <nmajeran AT gmail DOT com>
To: veritas-bu AT mailman.eng.auburn DOT edu, dpreston AT landam DOT com
Date: Sat, 14 Jul 2007 16:48:02 -0500 
Are you doing regular SSO or NDMP SSO?
What OS is the host?

The first thing to try would be to reset the drives.  Failing that,
next try running vmoprcmd -crawlreleasebyname.  Failing both of those
things, reboot your I/O blades in your i2000.

We see this issue quite a bit with our i2000 and NDMP SSO.  Rebooting
the I/O blades always fixes the issue, but it also usually requires a
host reboot as well.

-- nick


> Staring 3 days ago I have been seeing a lot of the following error on one of 
> my media servers.  Has anyone seen this before and do they have a possible 
> cause or solution?
>
> NBU6.0 MP4
> Adic Scalar I2000 library
> 14 SSO drives
>
>
> 7/13/2007 9:26:33 AM - begin Duplicate
> 7/13/2007 9:26:34 AM - requesting resource SCACIBU01-hcart2-robot-tld-0
> 7/13/2007 9:26:34 AM - requesting resource L00882
> 7/13/2007 9:26:34 AM - reserving resource L00882
> 7/13/2007 9:26:34 AM - reserving resource 000418
> 7/13/2007 9:26:34 AM - reserving resource L00723
> 7/13/2007 9:31:48 AM - reserved resource L00882
> 7/13/2007 9:31:48 AM - reserved resource 000418
> 7/13/2007 9:31:48 AM - reserved resource L00723
> 7/13/2007 9:31:48 AM - granted resource L00882
> 7/13/2007 9:31:48 AM - granted resource IBMULTRIUM-TD23
> 7/13/2007 9:31:48 AM - granted resource 000378
> 7/13/2007 9:31:48 AM - granted resource IBMULTRIUM-TD28
> 7/13/2007 9:31:48 AM - granted resource SCACIBU01-hcart2-robot-tld-0
> 7/13/2007 9:31:28 AM - started process bptm (3956)
> 7/13/2007 9:31:34 AM - started process bptm (3956)
> 7/13/2007 9:31:34 AM - mounting 000378
> 7/13/2007 9:31:34 AM - started process bptm (5180)
> 7/13/2007 9:31:35 AM - started process bptm (4152)
> 7/13/2007 9:31:37 AM - started process bptm (5736)
> 7/13/2007 9:31:39 AM - started process bptm (5180)
> 7/13/2007 9:31:39 AM - mounting L00882
> 7/13/2007 9:32:48 AM - mounted; mount time: 00:01:09
> 7/13/2007 9:32:54 AM - positioning L00882 to file 206
> 7/13/2007 9:33:18 AM - positioned L00882; position time: 00:00:24
> 7/13/2007 9:33:24 AM - begin reading
> 7/13/2007 9:33:24 AM - end reading; read time: 00:00:00
> 7/13/2007 9:33:25 AM - positioning L00882 to file 207
> 7/13/2007 9:33:25 AM - positioned L00882; position time: 00:00:00
> 7/13/2007 9:33:26 AM - begin reading
> 7/13/2007 9:33:39 AM - Error bptm(pid=3956) SCSI RESERVE failed (reserve unit 
> scsi command failed)
> 7/13/2007 9:33:40 AM - Warning bptm(pid=3956) media id 000378 load operation 
> reported an error
> 7/13/2007 9:34:40 AM - current media 000378 complete, requesting next media 
> Any
> 7/13/2007 9:34:19 AM - started process bptm (3956)
> 7/13/2007 9:34:19 AM - mounting 000378
> 7/13/2007 9:35:14 AM - granted resource 000378
> 7/13/2007 9:35:14 AM - granted resource IBMULTRIUM-TD28
> 7/13/2007 9:35:14 AM - granted resource SCACIBU01-hcart2-robot-tld-0
> 7/13/2007 9:36:06 AM - Error bptm(pid=3956) SCSI RESERVE failed (reserve unit 
> scsi command failed)
> 7/13/2007 9:36:07 AM - Warning bptm(pid=3956) media id 000378 load operation 
> reported an error
> 7/13/2007 9:37:06 AM - current media 000378 complete, requesting next media 
> Any
> 7/13/2007 9:37:13 AM - started process bptm (3956)
> 7/13/2007 9:37:13 AM - mounting 000378
> 7/13/2007 9:38:10 AM - granted resource 000378
> 7/13/2007 9:38:10 AM - granted resource IBMULTRIUM-TD28
> 7/13/2007 9:38:10 AM - granted resource SCACIBU01-hcart2-robot-tld-0
> 7/13/2007 9:39:13 AM - Error bptm(pid=3956) SCSI RESERVE failed (reserve unit 
> scsi command failed)
> 7/13/2007 9:39:14 AM - Warning bptm(pid=3956) media id 000378 load operation 
> reported an error
> 7/13/2007 9:40:13 AM - current media 000378 complete, requesting next media 
> Any
> 7/13/2007 9:40:53 AM - granted resource 000378
> 7/13/2007 9:40:53 AM - granted resource IBMULTRIUM-TD28
> 7/13/2007 9:40:53 AM - granted resource SCACIBU01-hcart2-robot-tld-0
> 7/13/2007 9:39:55 AM - started process bptm (3956)
> 7/13/2007 9:39:55 AM - mounting 000378
> 7/13/2007 9:41:49 AM - Error bptm(pid=3956) SCSI RESERVE failed (reserve unit 
> scsi command failed)
> 7/13/2007 9:41:50 AM - Warning bptm(pid=3956) media id 000378 load operation 
> reported an error
> 7/13/2007 9:42:50 AM - current media 000378 complete, requesting next media 
> Any
> 7/13/2007 9:43:22 AM - granted resource 000378
> 7/13/2007 9:43:22 AM - granted resource IBMULTRIUM-TD28
> 7/13/2007 9:43:22 AM - granted resource SCACIBU01-hcart2-robot-tld-0
> 7/13/2007 9:42:26 AM - started process bptm (3956)
> 7/13/2007 9:42:26 AM - mounting 000378
> 7/13/2007 9:44:25 AM - Error bptm(pid=3956) SCSI RESERVE failed (reserve unit 
> scsi command failed)
> 7/13/2007 9:44:26 AM - Warning bptm(pid=3956) media id 000378 load operation 
> reported an error
> 7/13/2007 9:45:21 AM - current media 000378 complete, requesting next media 
> Any
> 7/13/2007 9:45:02 AM - started process bptm (3956)
> 7/13/2007 9:45:02 AM - mounting 000378
> 7/13/2007 9:45:37 AM - granted resource 000378
> 7/13/2007 9:45:37 AM - granted resource IBMULTRIUM-TD28
> 7/13/2007 9:45:37 AM - granted resource SCACIBU01-hcart2-robot-tld-0
> 7/13/2007 9:46:50 AM - Error bptm(pid=3956) SCSI RESERVE failed (reserve unit 
> scsi command failed)
> 7/13/2007 9:46:51 AM - Warning bptm(pid=3956) media id 000378 load operation 
> reported an error
> 7/13/2007 9:46:59 AM - current media 000378 complete, requesting next media 
> Any
> 7/13/2007 9:47:32 AM - granted resource 000378
> 7/13/2007 9:47:32 AM - granted resource IBMULTRIUM-TD28
> 7/13/2007 9:47:32 AM - granted resource SCACIBU01-hcart2-robot-tld-0
> 7/13/2007 9:47:27 AM - started process bptm (3956)
> 7/13/2007 9:47:27 AM - mounting 000378
> 7/13/2007 9:49:39 AM - Error bptm(pid=3956) SCSI RESERVE failed (reserve unit 
> scsi command failed)
> 7/13/2007 9:49:40 AM - Warning bptm(pid=3956) media id 000378 load operation 
> reported an error
> 7/13/2007 9:49:48 AM - current media 000378 complete, requesting next media 
> Any
> 7/13/2007 9:50:24 AM - started process bptm (3956)
> 7/13/2007 9:50:24 AM - mounting 000378
> 7/13/2007 9:50:29 AM - granted resource 000378
> 7/13/2007 9:50:29 AM - granted resource IBMULTRIUM-TD28
> 7/13/2007 9:50:29 AM - granted resource SCACIBU01-hcart2-robot-tld-0
> 7/13/2007 9:52:17 AM - Error bptm(pid=3956) SCSI RESERVE failed (reserve unit 
> scsi command failed)
> 7/13/2007 9:52:18 AM - Warning bptm(pid=3956) media id 000378 load operation 
> reported an error
> 7/13/2007 9:52:26 AM - current media 000378 complete, requesting next media 
> Any
> 7/13/2007 9:52:54 AM - started process bptm (3956)
> 7/13/2007 9:52:54 AM - mounting 000378
> 7/13/2007 9:52:59 AM - granted resource 000378
> 7/13/2007 9:52:59 AM - granted resource IBMULTRIUM-TD28
> 7/13/2007 9:52:59 AM - granted resource SCACIBU01-hcart2-robot-tld-0
> 7/13/2007 9:54:47 AM - Error bptm(pid=3956) SCSI RESERVE failed (reserve unit 
> scsi command failed)
> 7/13/2007 9:54:48 AM - Warning bptm(pid=3956) media id 000378 load operation 
> reported an error
> 7/13/2007 9:55:47 AM - current media 000378 complete, requesting next media 
> Any
> 7/13/2007 9:55:24 AM - started process bptm (3956)
> 7/13/2007 9:55:24 AM - mounting 000378
> 7/13/2007 9:56:22 AM - granted resource 000378
> 7/13/2007 9:56:22 AM - granted resource IBMULTRIUM-TD28
> 7/13/2007 9:56:22 AM - granted resource SCACIBU01-hcart2-robot-tld-0
> 7/13/2007 9:57:22 AM - Error bptm(pid=3956) SCSI RESERVE failed (reserve unit 
> scsi command failed)
> 7/13/2007 9:57:23 AM - Warning bptm(pid=3956) media id 000378 load operation 
> reported an error
> 7/13/2007 9:58:22 AM - current media 000378 complete, requesting next media 
> Any
> 7/13/2007 9:58:01 AM - started process bptm (3956)
> 7/13/2007 9:58:01 AM - mounting 000378
> 7/13/2007 9:58:57 AM - granted resource 000378
> 7/13/2007 9:58:57 AM - granted resource IBMULTRIUM-TD28
> 7/13/2007 9:58:57 AM - granted resource SCACIBU01-hcart2-robot-tld-0
> 7/13/2007 9:59:48 AM - Error bptm(pid=3956) SCSI RESERVE failed (reserve unit 
> scsi command failed)
> 7/13/2007 9:59:49 AM - Warning bptm(pid=3956) media id 000378 load operation 
> reported an error
> 7/13/2007 10:00:48 AM - current media 000378 complete, requesting next media 
> Any
> 7/13/2007 10:01:21 AM - granted resource 000378
> 7/13/2007 10:01:21 AM - granted resource IBMULTRIUM-TD28
> 7/13/2007 10:01:21 AM - granted resource SCACIBU01-hcart2-robot-tld-0
> 7/13/2007 10:00:25 AM - started process bptm (3956)
> 7/13/2007 10:00:25 AM - mounting 000378
> 7/13/2007 10:02:30 AM - Error bptm(pid=3956) SCSI RESERVE failed (reserve 
> unit scsi command failed)
> 7/13/2007 10:02:31 AM - Warning bptm(pid=3956) media id 000378 load operation 
> reported an error
> 7/13/2007 10:03:31 AM - current media 000378 complete, requesting next media 
> Any
> 7/13/2007 10:03:12 AM - started process bptm (3956)
> 7/13/2007 10:03:12 AM - mounting 000378
> 7/13/2007 10:04:10 AM - granted resource 000378
> 7/13/2007 10:04:10 AM - granted resource IBMULTRIUM-TD28
> 7/13/2007 10:04:10 AM - granted resource SCACIBU01-hcart2-robot-tld-0
>
>
> Doug Preston
> Systems Engineer
> Land America Tax and Flood Services
> Phone 626-339-5221 Ext 1104
> Email  dlpreston AT landam DOT com
>
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