Re: [Veritas-bu] 3rd Party Support [NC]
2007-07-03 09:09:38
I second on this.
Symantec support is awfull.
I feel like they dragg engineer's assignment for every ticket I open, so
the issue will go away on it's own or all related log files will expire.
This is not acceptable..
xman30 <netbackup-forum AT backupcentral DOT com>
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06/29/2007 10:00 AM
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[Veritas-bu] Re: 3rd Party Support
I don't use a 3rd party vendor but I'm not especially happy with
Veritas'/Symantec's support. I've had critical tickets open and they were
passed from the US support center, to the Australian support center, to
the UK support center with no resolution.
In most cases I resolve the issues myself so a 3rd party vendor is worth
investigating.
Thanks
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