Symantec's support documents clearly spell out what is and isn't
supported based on major/minor version numbers.
http://service1.symantec.com/SUPPORT/custserv-ent.nsf/docid/200612011400
2855

Bottomline, Symantec provides "standard support" on a product for 30
months, or until it is EOL'd (i.e. the EOL message this chain referred
to).  Once a product is EOL it goes into a 30 month standard support
countdown (Symantec has the ability to choose whether they put the patch
in the older version, or write for the newer version only).  At the end
of the 30 months, Symantec will require you to upgrade only if the
problem you encounter is a new problem that requires a code fix to
resolve (i.e. Symantec is not obligated to write the fix, but suggest
you upgrade to resolve).  Standard support is provided on a major
release and all minor releases and maintenance packs, etc.  Assuming
that is true, 6.5 is simply an extension to 6.0.  5.1 if EOL'd in Oct
should still be eligible for "standard support" for an additional 30
months (if I am reading correctly), and therefore, should not be a
concern to anyone on this thread.

"End of Life" or "EOL" means when we cease marketing or distributing a
Major Release and its related releases of Licensed Software. The End of
Life date starts the timeline and process leading to End of Support Life
for that Major Release and its related Minor Releases and Maintenance
Packs.

"Standard Support" We will initially provide "Standard Support" for all
Cases at all Severity Levels for Licensed Software while the Major
Release and its related releases are generally commercially available
until the date of their EOL. We will then continue to provide Standard
Support for all Cases at all Severity Levels for thirty (30) months
following EOL. 

"Partial Support" is a more limited level of Support Services than you
would receive under "Standard Support." Partial Support is when our
technical support engineer provides you with known
Fixes/Patches/Workarounds, existing Maintenance Packs, or information
from our technical knowledge base in response to your request for
assistance. Partial Support does not include development of any new
modifications to your Licensed Software. Nor will we attempt to
reproduce the Problem or escalate issues through management channels or
to our engineering resources. Such Partial Support will be subject to
the availability of resources, and we may need to limit the time we are
able to spend on the Problem.
At the end of the thirty (30) month period described under "Standard
Support", we will cease providing any Standard Support, and we will
cease providing any Content Updates. Instead, we will provide "Partial
Support" for all Cases at all Severity Levels. Partial Support will end
seven (7) years from GA of the applicable Major Release.
There are other instances where we may begin to provide Partial Support
for a product. As a rule, we will only provide Standard Support Services
for a current Major Release of Licensed Software (for example, version
3.0) along with two prior Major Releases (say, versions 1.0 and 2.0).

My $.02 won't buy you a cup of coffee and my summary is not the
"official" position of Symantec. :-)
Steve

-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of WEAVER,
Simon (external)
Sent: Friday, May 18, 2007 3:42 AM
To: 'WALLEBROEK Bart'; veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] 5.1 Oct 2007 End of Support


And correct me, but I did point out the original PDF was dated 2005 ...
When 6.0 had only been released and was seen as a total shambles of a
backup system !

So this makes sense.... My guess.... 2008 - 09 !

Regards

Simon Weaver
3rd Line Technical Support
Windows Domain Administrator 

EADS Astrium Limited, B23AA IM (DCS)
Anchorage Road, Portsmouth, PO3 5PU

Email: Simon.Weaver AT Astrium-eads DOT net



-----Original Message-----
From: veritas-bu-bounces AT mailman.eng.auburn DOT edu
[mailto:veritas-bu-bounces AT mailman.eng.auburn DOT edu] On Behalf Of
WALLEBROEK Bart
Sent: 18 May 2007 10:56
To: veritas-bu AT mailman.eng.auburn DOT edu
Subject: Re: [Veritas-bu] 5.1 Oct 2007 End of Support



This is the official answer I got from Veritas support this morning
regarding this:

   Hi ,

   I have picked up your case.
   Originally when Version 6 was bought out the following was published.
   http://seer.entsupport.symantec.com/docs/279039.htm
   However, this has not been updated and is truely out of date.
   Have checked and at the moment their is no plans to end the 5.x.
   We support 2 major releases so only when Version 7 comes out will 5
be obsoleted.
   (that is not comming out anytime soon)
   Next version will be 6.5 later this year.

   Sorry its not a direct answer to the question but product marketing
have not formalised this.


Best Regards,

Bart WALLEBROEK


Systems & Applications Management & Support Specialist CustOPS - SDC
Deployment
Tel: + 32 2 655 30 75    Mobile: + 32 478 31 61 77
S.W.I.F.T. SCRL

_______________________________________________
Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu

This email (including any attachments) may contain confidential and/or
privileged information or information otherwise protected from
disclosure. If you are not the intended recipient, please notify the
sender immediately, do not copy this message or any attachments and do
not use it for any purpose or disclose its content to any person, but
delete this message and any attachments from your system. Astrium
disclaims any and all liability if this email transmission was virus
corrupted, altered or falsified.
---------------------------------------------------------------------
Astrium Limited, Registered in England and Wales No. 2449259 Registered
Office: Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS, England
_______________________________________________
Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu

_______________________________________________
Veritas-bu maillist  -  Veritas-bu AT mailman.eng.auburn DOT edu
http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu