Veritas-bu

[Veritas-bu] Windows 2003: Faulting application bpbkar32.exe [SOLVED]

2007-03-29 10:36:01
Subject: [Veritas-bu] Windows 2003: Faulting application bpbkar32.exe [SOLVED]
From: jpiszcz at lucidpixels.com (Justin Piszcz)
Date: Thu, 29 Mar 2007 10:36:01 -0400 (EDT)
The problem was this:

1. I had to remove MP4 (32bit)
2. I had to remove 5.1 (32bit)
3. I installed x86_64 5.1MP4 (client+patch all in one for x86_64 FYI)
4. I installed x86_64 5.1MP6 (patch only)
5. Reboot.
6. It now successfully backs up the registry.

The case notes state there is no x86_64 6.0 clients yet FYI.

Justin.

On Thu, 29 Mar 2007, Justin Piszcz wrote:

> And to confirm, VSS is DISABLED on the Server and its turned off from the
> Host / Master Server / Properties, Client Tab ?
>
> Yup, first or second thing I do when adding a windows client.
>
> Justin.
>
> On Thu, 29 Mar 2007, WEAVER, Simon (external) wrote:
>
>> 
>> Justin Ok no worries - try reverting back the client and see what happens.
>> 
>> And to confirm, VSS is DISABLED on the Server and its turned off from the
>> Host / Master Server / Properties, Client Tab ?
>> 
>> Thanks. Again, sorry if this has been repeated
>> 
>> Regards
>> 
>> Simon Weaver
>> 3rd Line Technical Support
>> Windows Domain Administrator
>> 
>> EADS Astrium Limited, B23AA IM (DCS)
>> Anchorage Road, Portsmouth, PO3 5PU
>> 
>> Email: Simon.Weaver at Astrium-eads.net
>> 
>> 
>> 
>> -----Original Message-----
>> From: Justin Piszcz [mailto:jpiszcz at lucidpixels.com]
>> Sent: 29 March 2007 09:17
>> To: WEAVER, Simon (external)
>> Cc: veritas-bu at mailman.eng.auburn.edu
>> Subject: RE: [Veritas-bu] Windows 2003: Faulting application bpbkar32.exe
>> 
>> 
>> Not much unfortunately becuase bpkbar32 is the process that dies.  Just
>> says its setting up to backup everything and it dies on the Shadow Copy
>> Components I believe.
>> 
>> I can check for the exact msgs later, but suffice to say, that is
>> basically what happens.
>> 
>> On Thu, 29 Mar 2007, WEAVER, Simon (external) wrote:
>> 
>>> 
>>> Justin
>>> So what did the max logging show when the error occurred ??
>>> 
>>> Regards
>>> 
>>> Simon Weaver
>>> 3rd Line Technical Support
>>> Windows Domain Administrator
>>> 
>>> EADS Astrium Limited, B23AA IM (DCS)
>>> Anchorage Road, Portsmouth, PO3 5PU
>>> 
>>> Email: Simon.Weaver at Astrium-eads.net
>>> 
>>> 
>>> 
>>> -----Original Message-----
>>> From: Justin Piszcz [mailto:jpiszcz at lucidpixels.com]
>>> Sent: 29 March 2007 09:10
>>> To: WEAVER, Simon (external)
>>> Cc: veritas-bu at mailman.eng.auburn.edu
>>> Subject: RE: [Veritas-bu] Windows 2003: Faulting application
>>> bpbkar32.exe
>>> 
>>> 
>>> Yeah I have done all of that, next step is to install 5.1MP4 x86_64.
>>> 
>>> On Thu, 29 Mar 2007, WEAVER, Simon (external) wrote:
>>> 
>>>> 
>>>> Justin
>>>> Sorry I have been away and busy !
>>>> Ok try uninstall / reinstall
>>>> Try backup by IP rather than Server Name (odd I know!!)
>>>> Turn off VSS from the Master Properties, Client and make sure its not
>>>> set to use VSS or VSP Assuming its this one server, is there anything
>>>> special about it, that may require a call to Support to get an update
>>>> / hot fix?
>>>> 
>>>> Also, can you enable max logging on the client, to get more info ....
>>>> Sorry if this has already been asked !
>>>> 
>>>> 
>>>> 
>>>> Regards
>>>> 
>>>> Simon Weaver
>>>> 3rd Line Technical Support
>>>> Windows Domain Administrator
>>>> 
>>>> EADS Astrium Limited, B23AA IM (DCS)
>>>> Anchorage Road, Portsmouth, PO3 5PU
>>>> 
>>>> Email: Simon.Weaver at Astrium-eads.net
>>>> 
>>>> 
>>>> 
>>>> -----Original Message-----
>>>> From: Justin Piszcz [mailto:jpiszcz at lucidpixels.com]
>>>> Sent: 28 March 2007 23:29
>>>> To: veritas-bu at mailman.eng.auburn.edu
>>>> Subject: Re: [Veritas-bu] Windows 2003: Faulting application
>>>> bpbkar32.exe
>>>> 
>>>> 
>>>> No takers? :(
>>>> 
>>>> On Wed, 28 Mar 2007, Justin Piszcz wrote:
>>>> 
>>>>> When trying to backup the registry, and ONLY the registry, I get
>>>>> this:
>>>>> 
>>>>> Faulting application bpbkar32.exe, version 5.1.0.164, faulting
>>>>> module vssapi.dll, version 5.2.3790.1830, fault address 0x00020030.
>>>>> 
>>>>> For more information, see Help and Support Center at
>>>>> http://go.microsoft.com/fwlink/events.asp.
>>>>> 
>>>>> 1. Master Server & Media Server: All 6.0MP4.
>>>>> 2. Client is 5.1MP4.
>>>>> 3. Yes, I have added the client and turned off all snapshotting
>>>>> technology. 4. However, I believe it is still used for the registry
>>>>> backup.
>>>>> 
>>>>> The backups for all of the hard drives/arrays, not a single failure.
>>>>> This ONLY occurs with the registry.
>>>>> 
>>>>> I do not though this is Windows 2003 R2 on the x86_64 platform.  I
>>>>> believe the client installed was the regular 32bit client; but
>>>>> x86_64 should be backwards compatible with 32bit, yes?  At least for
>>>>> simple things, I am not sure if the registry requires the 64bit MP4
>>>>> patch? Has anyone dealt with anything like this before?  There is
>>>>> just this one pesky server that this is happening on, all of the
>>>>> server servers use, ALL_LOCAL_DRIVES and backup the registry with no
>>>>> issues.
>>>>> 
>>>>> Justin.
>>>>> 
>>>>> _______________________________________________
>>>>> Veritas-bu maillist  -  Veritas-bu at mailman.eng.auburn.edu
>>>>> http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
>>>>> 
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>>> Registered Office: Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS,
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>> 
>> This email (including any attachments) may contain confidential and/or 
>> privileged information or information otherwise protected from disclosure.
>> If you are not the intended recipient, please notify the sender 
>> immediately, do not copy this message or any attachments and do not use it 
>> for any purpose or disclose its content to any person, but delete this 
>> message and any attachments from your system.
>> Astrium disclaims any and all liability if this email transmission was 
>> virus corrupted, altered or falsified.
>> ---------------------------------------------------------------------
>> Astrium Limited, Registered in England and Wales No. 2449259
>> Registered Office: Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS, 
>> England
>> 
>