Veritas-bu

[Veritas-bu] Aptare and NBU reports not matching up ???

2007-03-10 12:18:31
Subject: [Veritas-bu] Aptare and NBU reports not matching up ???
From: mambrose at qualcomm.com (Ambrose, Monte)
Date: Sat, 10 Mar 2007 09:18:31 -0800
Phil

I have seen this when the job is deleted by an operator quickly after it 
completes in NetBackup.  The Aptare process catches the backup completion 
immediately but for some reason it goes back to gather additional information 
and when it does not find it, it deletes the job from the DB.  I reported this 
to Aptare and they have noted it and were looking into a fix.  Not sure if you 
deleted the job from the activity monitor.

You might try running a bpdbjobs command against the job and another that was 
successfully captured and see if there is anything different in the output 
format.  Also run a bpimagelist command against the job to make sure netbackup 
has correct data for it.   Aptare uses both commands to gather job information 
so if there is anything screwy with the output it could cause Aptare to not 
gather the info correctly.

Monte

From: veritas-bu-bounces at mailman.eng.auburn.edu [mailto:veritas-bu-bounces 
at mailman.eng.auburn.edu] On Behalf Of Philip McDougal
Sent: Friday, March 09, 2007 3:16 PM
To: Veritas-bu at mailman.eng.auburn.edu
Subject: [Veritas-bu] Aptare and NBU reports not matching up ???

Hello All,

I am having a problem with my Aptare reports not catching all the data (or not 
processing the data) that is occurring in my NetBackup jobs.

I had 2 clients initially fail with a Status (14), then they retried a 2nd time 
and were successfully backed up.  However, when I check out the Aptare report, 
it only recognizes the first attempt and therefore shows only 0-Bytes and a 
Successful backup for the job.  It seems like it doesn't recognize the 
information or details from the Netbackup retry.  This has happened more than 
once for me and support is a little stumped.

I'm wondering if anyone else has witnessed this behavior or if I'm missing a 
configuration setting.  I have set the "ignore retries" setting for the browser 
reports but this shows up when I turn it off and from my custom XML reports as 
well.

Any insight would be great!

Thanks,
Phil.

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