Veritas-bu

[Veritas-bu] Serious master issue...

2007-02-15 06:05:52
Subject: [Veritas-bu] Serious master issue...
From: simon.weaver at astrium.eads.net (WEAVER, Simon)
Date: Thu, 15 Feb 2007 11:05:52 -0000
With Justin on this. Make a complaint to get it escalated.

Regards

Simon Weaver
3rd Line Technical Support
Windows Domain Administrator

EADS Astrium Limited, B23AA IM (DCS)
Anchorage Road, Portsmouth, PO3 5PU

Email: Simon.Weaver at Astrium-eads.net



-----Original Message-----
From: Hampus Lind [mailto:hampus.lind at rps.police.se]
Sent: 15 February 2007 09:11
To: 'Justin Piszcz'; WEAVER, Simon (external)
Cc: 'Geyer, Gregory'; Veritas-bu at mailman.eng.auburn.edu
Subject: SV: [Veritas-bu] Serious master issue...


England got the case again... They at least know how to communicate with
costumers, when if we are wrong they don't cute us of..

They case is on the highest level.

I have re-opened the case with HP and have Symantec consulting guys onsite..
So I am hoping for the best...



Hampus Lind
Rikspolisstyrelsen
National Police Board
Tel dir: +46 (0)8 - 401 99 43
Tel mob: +46 (0)70 - 217 92 66
E-mail: hampus.lind at rps.police.se


-----Ursprungligt meddelande-----
Fr?n: Justin Piszcz [mailto:jpiszcz at lucidpixels.com]
Skickat: den 15 februari 2007 10:04
Till: WEAVER, Simon
Kopia: 'Hampus Lind'; 'Geyer, Gregory'; Veritas-bu at mailman.eng.auburn.edu
?mne: Re: [Veritas-bu] Serious master issue...

Get the case re-dispatched to one of the EU offices?  Escalate the case?

On Thu, 15 Feb 2007, WEAVER, Simon wrote:

>
> I must admit, when reading the emails from them, it sounded as if they
> either did not care, did not have a clue, or was simply passing the
> blame
to
> HP !
>
> Regards
>
> Simon Weaver
> 3rd Line Technical Support
> Windows Domain Administrator
>
> EADS Astrium Limited, B23AA IM (DCS)
> Anchorage Road, Portsmouth, PO3 5PU
>
> Email: Simon.Weaver at Astrium-eads.net
>
>
>
> -----Original Message-----
> From: Hampus Lind [mailto:hampus.lind at rps.police.se]
> Sent: 15 February 2007 07:34
> To: WEAVER, Simon; 'Geyer, Gregory'
> Cc: Veritas-bu at mailman.eng.auburn.edu
> Subject: SV: [Veritas-bu] Serious master issue...
>
>
> Now, its morning here in Sweden...
>
> I haven't heard from that guy, or any other support engineer sins the
> mail where he told me he couldn't communicate with me... :-(
>
>
> We cant us a software with this kind of support...
>
> Anyhow, I would like to thank you all. You have been wonderful in all
> your suggestions.
>
> I will post the solution here when we find it.
>
> Thanks and regards,
>
>
>
> Hampus Lind
> Rikspolisstyrelsen
> National Police Board
> Tel dir: +46 (0)8 - 401 99 43
> Tel mob: +46 (0)70 - 217 92 66
> E-mail: hampus.lind at rps.police.se
>
>
> -----Ursprungligt meddelande-----
> Fr?n: WEAVER, Simon [mailto:simon.weaver at astrium.eads.net]
> Skickat: den 15 februari 2007 08:13
> Till: 'Hampus Lind'; 'Geyer, Gregory'
> Kopia: Veritas-bu at mailman.eng.auburn.edu
> ?mne: RE: [Veritas-bu] Serious master issue...
>
>
> Did you get the problem sorted out, or dealt with by another Symantec
> Engineer?
>
> Regards
>
> Simon Weaver
> 3rd Line Technical Support
> Windows Domain Administrator
>
>
> EADS Astrium Limited, B23AA IM (DCS)
> Anchorage Road, Portsmouth, PO3 5PU
>
> Email: Simon.Weaver at Astrium-eads.net
>
>
>
> -----Original Message-----
> From: Hampus Lind [mailto:hampus.lind at rps.police.se]
>
> Sent: 14 February 2007 23:01
> To: 'Geyer, Gregory'
> Cc: Veritas-bu at mailman.eng.auburn.edu
> Subject: Re: [Veritas-bu] Serious master issue...
>
>
> Thanks Greg,
>
> I will check the oracle scripts...
>
> Hampus Lind
> Rikspolisstyrelsen
> National Police Board
> Tel dir: +46 (0)8 - 401 99 43
> Tel mob: +46 (0)70 - 217 92 66
> E-mail: hampus.lind at rps.police.se
>
>
> -----Ursprungligt meddelande-----
> Fr?n: Geyer, Gregory [mailto:Gregory.Geyer at Avnet.com]
>
> Skickat: den 14 februari 2007 23:57
> Till: Hampus Lind
> ?mne: RE: [Veritas-bu] Serious master issue...
>
> Hampus,
>
> We had a serious issue with the RMAN backups which would cause each
> individual RMAN stream to traverse the entire NB catalog for that
> client. They were using an incorrect format, with a 'T' at the
> beginnig rather
than
> the end.  See the text below, from an email summary from the DBA after
> it was over.
>
> The proper format was in the Oracle NBU Admin guide all along: run {
> allocate channel t1 type 'sbt_tape'; allocate channel t2 type
> 'sbt_tape'; send 'NB_ORA_POLICY=your_policy, NB_ORA_SERV=your_server';
> Chapter 4, Configuration 105 Configuring the Run-Time Environment
> backup (database format 'bk_%U_%t'); }
>
> =====================
> The issue of the NetBackup Oracle Client returning 'AVAILABLE' for
> tape media known to have been recycle has been identified. Symantec
> Support believes the problem is in RMAN and I believe the problem is
> in the NetBackup Oracle Client.  Whichever is the case, Symantec
> helped me determine the issue is related to the 'T' format in the
> backup file name formats.
>
>
> Some of you may recall the NetBackup slow downs in Q4CY05, when GG
> discovered that NetBackup has a requirement to use the RMAN 'T' format
> in the backup file name as a trailing format. Prior to learning this
> fact, I had been using the 'T" format as a leading portion of the file
> name. NetBackup uses the 'T' format as a selective date index to the
> NB image catalog database. I changed the 'T' format to trailing in the
> backup file name and performance returned to normal response times.
>
> The 'T' format came back to haunt me once more when we recently
> started purging old data from the RMAN/OBK catalog repository. Either
> RMAN or NetBackup never talks to the NB image database when it
> encounters an RMAN backup file name that doesn't contain a trailing
> 'T' format. This is
either
> a NB server administration setting or a bug in the NB Oracle Client.
> Whatever the case is, the workaround is to manually purge out all OBK
> data with non-trailing 'T' file name formats. When this is done and
> only
trailing
> 'T' formatted RMAN backup file names remain in the OBK catalog, then
> RMAN CROSSCHECK with the NetBackup media catalog works 100% reliably.
>
> ====================
>
> We also had serious performance problems because we had the images
> filesystem on the same relatively slow array where we also had 10TB of
DSSU.
> Once we separated those onto complete different fibre cards and arrays
> things helped a bunch.
>
> One more thing is we were using a bladestore from STK, and they actual
> downrev'd the firmware on it, which caused a massive slowdown (the
> drives were spinning to fast, which meant more failures).
>
> Probably nothing to help you but there it is.  Good luck!
>
> Greg
>
>
>
> -----Original Message-----
> From: veritas-bu-bounces at mailman.eng.auburn.edu
> [mailto:veritas-bu-bounces at mailman.eng.auburn.edu] On Behalf Of Hampus
Lind
> Sent: Wednesday, February 14, 2007 3:26 PM
> To: Veritas-bu at mailman.eng.auburn.edu
> Subject: Re: [Veritas-bu] Serious master issue...
>
> And this is the last mail.... I have a problem, and we are not
> communicating.. So then he turns over the case to some one else...
>
>
>
> Hampus Lind
> Rikspolisstyrelsen
> National Police Board
> Tel dir: +46 (0)8 - 401 99 43
> Tel mob: +46 (0)70 - 217 92 66
> E-mail: hampus.lind at rps.police.se
>
>
> -----Ursprungligt meddelande-----
>
>
> Hampus, it's clear we are not communicating.  I've spent a lot of time
> on your case and am not getting anywhere.  I'll redispatch this case
> and someone else will continue to work it.
>
> I am sorry I was not able to help you here.  It's never my intention
> to mislead people or give them bad information.  But if I can't get my
message
> across, there's nothing further I can do.
>
> Have a nice day.
>
> _______________________________________________
> Veritas-bu maillist  -  Veritas-bu at mailman.eng.auburn.edu
> http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
>
> _______________________________________________
> Veritas-bu maillist  -  Veritas-bu at mailman.eng.auburn.edu
> http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
>
> This email (including any attachments) may contain confidential and/or
> privileged information or information otherwise protected from
> disclosure. If you are not the intended recipient, please notify the
> sender
immediately,
> do not copy this message or any attachments and do not use it for any
> purpose or disclose its content to any person, but delete this message
> and any attachments from your system.
>
> Astrium disclaims any and all liability if this email transmission was
virus
> corrupted, altered or falsified.
> ---------------------------------------------------------------------
> Astrium Limited, Registered in England and Wales No. 2449259
> Registered
> Office: Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS, England
>
> This email (including any attachments) may contain confidential and/or
privileged information or information otherwise protected from disclosure.
> If you are not the intended recipient, please notify the sender
immediately, do not copy this message or any attachments and do not use it
for any purpose or disclose its content to any person, but delete this
message and any attachments from your system.
> Astrium disclaims any and all liability if this email transmission was
virus corrupted, altered or falsified.
> ---------------------------------------------------------------------
> Astrium Limited, Registered in England and Wales No. 2449259
> Registered Office: Gunnels Wood Road, Stevenage, Hertfordshire, SG1
> 2AS,
England
>
> _______________________________________________
> Veritas-bu maillist  -  Veritas-bu at mailman.eng.auburn.edu
> http://mailman.eng.auburn.edu/mailman/listinfo/veritas-bu
>

This email (including any attachments) may contain confidential and/or 
privileged information or information otherwise protected from disclosure.
If you are not the intended recipient, please notify the sender immediately, do 
not copy this message or any attachments and do not use it for any purpose or 
disclose its content to any person, but delete this message and any attachments 
from your system.
Astrium disclaims any and all liability if this email transmission was virus 
corrupted, altered or falsified.
---------------------------------------------------------------------
Astrium Limited, Registered in England and Wales No. 2449259
Registered Office: Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2AS, England


<Prev in Thread] Current Thread [Next in Thread>