Veritas-bu

[Veritas-bu] Serious master issue...

2007-02-15 04:04:16
Subject: [Veritas-bu] Serious master issue...
From: jpiszcz at lucidpixels.com (Justin Piszcz)
Date: Thu, 15 Feb 2007 04:04:16 -0500 (EST)
Get the case re-dispatched to one of the EU offices?  Escalate the case?

On Thu, 15 Feb 2007, WEAVER, Simon wrote:

>
> I must admit, when reading the emails from them, it sounded as if they
> either did not care, did not have a clue, or was simply passing the blame to
> HP !
>
> Regards
>
> Simon Weaver
> 3rd Line Technical Support
> Windows Domain Administrator
>
> EADS Astrium Limited, B23AA IM (DCS)
> Anchorage Road, Portsmouth, PO3 5PU
>
> Email: Simon.Weaver at Astrium-eads.net
>
>
>
> -----Original Message-----
> From: Hampus Lind [mailto:hampus.lind at rps.police.se]
> Sent: 15 February 2007 07:34
> To: WEAVER, Simon; 'Geyer, Gregory'
> Cc: Veritas-bu at mailman.eng.auburn.edu
> Subject: SV: [Veritas-bu] Serious master issue...
>
>
> Now, its morning here in Sweden...
>
> I haven't heard from that guy, or any other support engineer sins the mail
> where he told me he couldn't communicate with me... :-(
>
>
> We cant us a software with this kind of support...
>
> Anyhow, I would like to thank you all. You have been wonderful in all your
> suggestions.
>
> I will post the solution here when we find it.
>
> Thanks and regards,
>
>
>
> Hampus Lind
> Rikspolisstyrelsen
> National Police Board
> Tel dir: +46 (0)8 - 401 99 43
> Tel mob: +46 (0)70 - 217 92 66
> E-mail: hampus.lind at rps.police.se
>
>
> -----Ursprungligt meddelande-----
> Fr?n: WEAVER, Simon [mailto:simon.weaver at astrium.eads.net]
> Skickat: den 15 februari 2007 08:13
> Till: 'Hampus Lind'; 'Geyer, Gregory'
> Kopia: Veritas-bu at mailman.eng.auburn.edu
> ?mne: RE: [Veritas-bu] Serious master issue...
>
>
> Did you get the problem sorted out, or dealt with by another Symantec
> Engineer?
>
> Regards
>
> Simon Weaver
> 3rd Line Technical Support
> Windows Domain Administrator
>
>
> EADS Astrium Limited, B23AA IM (DCS)
> Anchorage Road, Portsmouth, PO3 5PU
>
> Email: Simon.Weaver at Astrium-eads.net
>
>
>
> -----Original Message-----
> From: Hampus Lind [mailto:hampus.lind at rps.police.se]
>
> Sent: 14 February 2007 23:01
> To: 'Geyer, Gregory'
> Cc: Veritas-bu at mailman.eng.auburn.edu
> Subject: Re: [Veritas-bu] Serious master issue...
>
>
> Thanks Greg,
>
> I will check the oracle scripts...
>
> Hampus Lind
> Rikspolisstyrelsen
> National Police Board
> Tel dir: +46 (0)8 - 401 99 43
> Tel mob: +46 (0)70 - 217 92 66
> E-mail: hampus.lind at rps.police.se
>
>
> -----Ursprungligt meddelande-----
> Fr?n: Geyer, Gregory [mailto:Gregory.Geyer at Avnet.com]
>
> Skickat: den 14 februari 2007 23:57
> Till: Hampus Lind
> ?mne: RE: [Veritas-bu] Serious master issue...
>
> Hampus,
>
> We had a serious issue with the RMAN backups which would cause each
> individual RMAN stream to traverse the entire NB catalog for that client.
> They were using an incorrect format, with a 'T' at the beginnig rather than
> the end.  See the text below, from an email summary from the DBA after it
> was over.
>
> The proper format was in the Oracle NBU Admin guide all along: run {
> allocate channel t1 type 'sbt_tape'; allocate channel t2 type 'sbt_tape';
> send 'NB_ORA_POLICY=your_policy, NB_ORA_SERV=your_server'; Chapter 4,
> Configuration 105 Configuring the Run-Time Environment backup (database
> format 'bk_%U_%t'); }
>
> =====================
> The issue of the NetBackup Oracle Client returning 'AVAILABLE' for tape
> media known to have been recycle has been identified. Symantec Support
> believes the problem is in RMAN and I believe the problem is in the
> NetBackup Oracle Client.  Whichever is the case, Symantec helped me
> determine the issue is related to the 'T' format in the backup file name
> formats.
>
>
> Some of you may recall the NetBackup slow downs in Q4CY05, when GG
> discovered that NetBackup has a requirement to use the RMAN 'T' format in
> the backup file name as a trailing format. Prior to learning this fact, I
> had been using the 'T" format as a leading portion of the file name.
> NetBackup uses the 'T' format as a selective date index to the NB image
> catalog database. I changed the 'T' format to trailing in the backup file
> name and performance returned to normal response times.
>
> The 'T' format came back to haunt me once more when we recently started
> purging old data from the RMAN/OBK catalog repository. Either RMAN or
> NetBackup never talks to the NB image database when it encounters an RMAN
> backup file name that doesn't contain a trailing 'T' format. This is either
> a NB server administration setting or a bug in the NB Oracle Client.
> Whatever the case is, the workaround is to manually purge out all OBK data
> with non-trailing 'T' file name formats. When this is done and only trailing
> 'T' formatted RMAN backup file names remain in the OBK catalog, then RMAN
> CROSSCHECK with the NetBackup media catalog works 100% reliably.
>
> ====================
>
> We also had serious performance problems because we had the images
> filesystem on the same relatively slow array where we also had 10TB of DSSU.
> Once we separated those onto complete different fibre cards and arrays
> things helped a bunch.
>
> One more thing is we were using a bladestore from STK, and they actual
> downrev'd the firmware on it, which caused a massive slowdown (the drives
> were spinning to fast, which meant more failures).
>
> Probably nothing to help you but there it is.  Good luck!
>
> Greg
>
>
>
> -----Original Message-----
> From: veritas-bu-bounces at mailman.eng.auburn.edu
> [mailto:veritas-bu-bounces at mailman.eng.auburn.edu] On Behalf Of Hampus Lind
> Sent: Wednesday, February 14, 2007 3:26 PM
> To: Veritas-bu at mailman.eng.auburn.edu
> Subject: Re: [Veritas-bu] Serious master issue...
>
> And this is the last mail.... I have a problem, and we are not
> communicating.. So then he turns over the case to some one else...
>
>
>
> Hampus Lind
> Rikspolisstyrelsen
> National Police Board
> Tel dir: +46 (0)8 - 401 99 43
> Tel mob: +46 (0)70 - 217 92 66
> E-mail: hampus.lind at rps.police.se
>
>
> -----Ursprungligt meddelande-----
>
>
> Hampus, it's clear we are not communicating.  I've spent a lot of time on
> your case and am not getting anywhere.  I'll redispatch this case and
> someone else will continue to work it.
>
> I am sorry I was not able to help you here.  It's never my intention to
> mislead people or give them bad information.  But if I can't get my message
> across, there's nothing further I can do.
>
> Have a nice day.
>
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