Veritas-bu

[Veritas-bu] Symantec ?!Support?!

2007-01-04 13:09:13
Subject: [Veritas-bu] Symantec ?!Support?!
From: pkeating at bank-banque-canada.ca (Paul Keating)
Date: Thu, 4 Jan 2007 13:09:13 -0500
I dunno.....Jonathan's experience pretty much echos what I experienced
since oh, 6-7 years ago, whenever I dealt direct with Veritas.
 
These days I deal with a VAR, and they're absolutely fantastic.
 
VERY knowledgable techs answering the phones, and when they can't solve
it, they can get direct to the backline at Veritas/Symantec (Or at least
I don't have to be exposed to navigating the murky depths. )
 
makes good sense for us from a dollars standpoint as well.
 
Paul
 
-- 

        -----Original Message-----
        From: veritas-bu-bounces at mailman.eng.auburn.edu
[mailto:veritas-bu-bounces at mailman.eng.auburn.edu] On Behalf Of Koster,
Phil
        Sent: January 4, 2007 12:22 PM
        To: NetBackup List
        Subject: Re: [Veritas-bu] Symantec ?!Support?!
        
         
         This makes me think the problem is more related to the
corporate culture of Symantec and when you get good support it is
probably because that person came from Veritas in the merger.
        

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La version fran?aise suit le texte anglais.

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