Mirko
Would suggest as a first rule to power it all off and start again - bring up
the robotic library, ensure that is all functioning and connected, and then
bring up Netbackup.

Then re-attempt perhaps?

Regards

Simon Weaver
3rd Line Technical Support
Windows Domain Administrator 

EADS Astrium Limited, B23AA IM (DCS)
Anchorage Road, Portsmouth, PO3 5PU

Email: Simon.Weaver at Astrium-eads.net



-----Original Message-----
From: mirko_nbu at mac.com [mailto:mirko_nbu at mac.com] 
Sent: 15 September 2006 21:11
To: veritas-bu at mailman.eng.auburn.edu
Subject: [Veritas-bu] ...error requesting media,TpErrno = Robot operation
failed


Hi all,

a customer of mine is getting the following error message in a  
restore situation:

Error bptm(pid=3904) error requesting media, TpErrno = Robot  
operation failed

NetBackup is running Windows using version 6.0 using a Sun/StorageTek  
L700 library.
The customer did not mention any NBU maintenance packs...

Because of the error message I'm thinking of a library failure... any  
suggestions to this?

Thanks a lot!


Cheers,

Mirko




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